Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Soft Services Lead

Work Dynamics - Integrated Facilities Management

Location: Ang Mo Kio

Principal Accountabilities

• Oversee the soft services operations of all building systems and ensure they run efficiently, safely and cost-effectively. He/she is also responsible for achieving excellence in critical environment maintenance management program at client\xe2\x80\x99s premise, ensuring highest standards delivered and best practices implemented. To ensure that the clients are provided with a high standard of service at all times.
• To achieve financial and other KPIs established by Manager.
• Delivery of services in accordance with the Master Service Agreement
• Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers\xe2\x80\x99 / service providers to the site.

Duties & Responsibilities

Client / Stakeholder Management

• Deliver excellent customer service to meet on-site client\xe2\x80\x99s expectations
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
• Monitor procedures to ensure client\xe2\x80\x99s expectations are conveyed and worked upon.

Procurement & Vendor Management

• Manage multiple vendors including hard and soft skills to deliver services on time and within budget.
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.
• Ensure routine meetings are carried out to manage key vendor performances

Finance Budget & Admin management

• Work with manager to track spending, vendor cost and plan of finance budgets.
• Ensure timely submission of finance report / billing
• Track, collate and submit of vendor cost and invoices for reporting
• Source and prepare quote for submission to client
• Provide administrative support to the team as required
• Raising of PO/PR and GR timely once service delivered/completed
• Tracking/monitor of open PO and close balance where necessary
• Ensure invoice raise/submit timely to ensure AR/AP within payment term

Contracts Management

• Ensure that all contracts are professionally delivered in line with the Jones Lang LaSalle Code of Ethics
• Continually assess contracts to ensure best value delivered to the client

Site Operations Management (Events & Soft Operations)

• Responsible for site facilities service operation, implement Industry Best Practice operations
• Establish Services Standard Operating procedures and roll out, including yearly updates
• Assist and monitor to ensure all building procedures and performance measures are maintained at all times
• Responsible all aspect of services not limited to Janitorial, interior plants, pest control, event, meeting room booking, pantry and cleanroom consumables.
• Provide support to cleaning team as required
• Main contact person for all soft services matters
• Seek ways to reduce costs and improve operational standards
• Conduct inspection of premises
• Responsible for delivery of services in accordance with Client Management SLA
• Ensure compliance with all governmental regulations
• The point of contact for technical issue at the site.
• Carry out measure of vendor performance quality on a quarterly basis (soft services)
• Initiate and maintain recurring works program, update and track of 52 weeks planner.
• Coordinate with stakeholders to ensure smooth delivery of programs and procedures Procurement & Vendor Management
• Review the maintenance/service practices of Soft Services vendors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
• Support plan, manage and track of budgets for Operational contracts
• Ensure proper documentation and adherence for soft services to the established change management controls for all sites
• Adhere to JLL\xe2\x80\x99s business conduct by ensuring compliance with the firm\xe2\x80\x99s guidelines, procedures and strategies Site Operations

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment
• Ensure full compliance with statutory regulations on fire, health and safety standards.
• Protect the health and safety of staff and others by adhering to and developing guidelines and strategies
• Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained
• Participates in client-initiated EHS, BCP and ERT programs

Risk / Incident / Emergency Management

• Assist in the implementation and management of a property risk management program.
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle\xe2\x80\x99s business conduct by ensuring compliance with the firm\xe2\x80\x99s guidelines, procedures and strategies
• 24/7 emergency call support and site attendance is required.
• Achieve Key Performance Indicators and Service Level Agreement targets Emergency Call Out
• Maintain register of all call outs and prepare incident reports

Energy Management & Sustainability Management

• Support the development and implement of innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at JLL
• Support the deliver and drive - Green initiative / Energy saving / Improvement projects and program.
• Continuous optimization of processes, tools and documentation

Key Performance Measures

• Meet and support Account KPI / SLA targets
• Reporting (as assigned) is accurate and delivered on time
• End-user satisfaction surveys are at a high level
• Compliance with JLL standards, processes, and audit requirements for service lines under responsibility

Reporting requirement

• Prepare and collate IFM reporting as required and on a timely basis
• Prepare and collate Finance report as required and on a timely basis
• Prepare, track vendor cost as required for reporting
• Assist in track and prepare of budgets for approval
• Prepare and submit billing on a timely basis
• Provide monthly operation and maintenance report to client

Requirements

• At least 2 to 3 years\xe2\x80\x99 experience in managing soft services in semiconductor industry or cleanroom environment
• Knowledge of finance and administrative work
• Knowledge of local health and occupational safety requirements
• Good communication and organizational safety requirements
• Proactive with good working attitude, team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
• Pleasant disposition and must be able to interact with client.
• Good command in spoken and written English
• Computer proficiency \xe2\x80\x93 Words / Excel / Power point

Personal Effectiveness

• Provide an effective contribution to the team\xe2\x80\x99s delivery.
• Contributes via regular feedback, to the overall performance of the delivery team.
• Works towards individual targets, monitor and manages individual performance.
• Proactive and self-starter
• Team player

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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