Our client is a leading Construction and Civil Engineering company supporting the Oil & Gas and Chemical Processing Industry.
About the role:
Lead and supervise soft services operations across all COMPANY offices and sites in Bukom and/or Jurong Island, including cleaning, catering (working closely with appointed food catering, laundry services, coffee machines, pantry supplies providers, and/or other COMPANY-appointed suppliers), waste management, pest control, landscaping, tree health, general site support, front-of-house services, and occasional events management.
Ensure soft services providers (in-house or outsourced) comply with agreed scope, SLAs, KPIs, site HSE, and quality standards.
Support events and administrative coordination, and act as the permit applicant/requestor for all soft services and site support, ensuring timely approvals and documentation as per scope.
Manage budgets, costs, and supplier contracts for soft services, optimizing value without compromising standards.
Implement innovation and sustainability initiatives (e.g., green cleaning, recycling programs).
Act as the primary liaison for client feedback on workplace experience and service adjustments, and serve as the main focal point with external welfare & wildlife management societies for animal/wildlife-related issues.
Support the Key Account Lead and Soft Services Site Manager/Lead in client reporting, service reviews, and contract scope performance.
Ensure proper soft-services documentation and adherence to established change management controls for the site.
About you:
Diploma or degree in Facilities Management, Hospitality/Hotel Management, Business/Operations Management, or a related field.
Minimum of 2-5 years of relevant experience in soft services/facilities management, preferably in oil & gas, petrochemical, or large corporate environments (experience at Bukom, Jurong Island, or similar sites is an advantage).
Experience supporting cleaning, catering, waste management, pest control, landscaping, tree health, animal welfare & wildlife management, front-of-house operations, and site-wide events.
Knowledge of SLAs, KPIs, HSE, and quality standards in soft services.
Experience in budget tracking, cost optimization, and supplier/contract support.
Ability to coordinate administrative and permit processes, ensuring timely approvals and documentation.
Excellent organizational, communication, and interpersonal skills, with the ability to liaise with clients, vendors, and external wildlife/welfare organizations.
Strong attention to detail, problem-solving skills, and ability to manage multiple priorities simultaneously.
Proficiency in MS Office and facility management software is preferred.
Please note that only shortlisted candidates will be contacted.