Software Application Support Engineer (web)
Tanjong Pagar, Singapore, Singapore
Job Description
You are hired under a Software company who providing custom software solutions (web app) to their client in FinTech industry.
In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.
- Salary package up to $4,000 + AWS + VB (approx. 2-3 months bonus)
- 12-hours shift arrangement with 3-2-2-3 working pattern (working from home during night shift) - no need to standby after working hours
- 8 am to 8 pm (morning shift) / 8 pm to 8 am (night shift)
- Dynamic & fun working environment
- Office Location: Tanjong Pagar
- Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.
- Build strong relationships with clients, ensuring clear and effective communication throughout the support process.
- Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.
- Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.
- Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
- Min diploma in Computer science or any relevant discipline
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
- Customer-centric mindset with a focus on delivering exceptional support experiences.
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Job Detail
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Job IdJD1480662
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4000 per month
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Employment StatusPermanent
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Job LocationTanjong Pagar, Singapore, Singapore
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EducationNot mentioned