Job Description

What the role is:
About GovTech
The Government Technology Agency (GovTech) is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.
Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
What you will be working on:
About the Role
This is a focused Traineeship program designed for aspiring software engineers who are passionate about the future of Artificial Intelligence and Enterprise Automation. You will be immersed in a hands-on learning environment, gaining expertise in the ServiceNow platform while immediately applying that knowledge to integrate with Large Language Models (LLMs) and Generative AI technologies.
You will join a dynamic team committed to mentorship, where you will learn to build intelligent systems that automate service requests, summarize incidents, and enhance self-service experiences. If you have a strong technical foundation and an insatiable desire to learn complex systems, this role is for you.
Job Responsibilities:
ServiceNow Foundations: Complete high-level training in ServiceNow development fundamentals, including working with JavaScript, GlideScript, and the platform's core applications (ITSM).
Code Implementation: Write and test simple business rules, client scripts, and custom utility functions within ServiceNow, focusing on adhering to coding standards and best practices.
API & Integration Skills: Learn to utilize ServiceNow Integration Hub and standard REST APIs to connect the platform with external services, specifically focusing on integrating with LLM providers.
System Maintenance: Participate in testing, debugging, and documenting new features and enhancements across the integrated ServiceNow and AI ecosystem.
Agile Methodology: Actively participate in an Agile/Scrum environment, contributing to daily stand-ups, sprint planning, and demonstrating a strong team orientation Community Engagement & Stakeholder Collaboration.
What we are looking for:
Required Qualifications:
Education: Bachelor's degree in Computer Science, Software Engineering, IT, or a related quantitative/technical field.
Core Programming: Demonstrated proficiency (academic or project-based) in JavaScript or Python.
Foundational Knowledge: Solid grasp of object-oriented programming (OOP) principles, data structures, and algorithms.
Technical Aptitude: A strong curiosity and willingness to learn complex enterprise software (ServiceNow) and evolving AI/LLM technologies.
Problem-Solving: Proven ability to logically approach and solve technical challenges, demonstrated through coursework or personal projects.
Database/API Basics: Foundational knowledge of relational databases (SQL) and how web services communicate (e.g., REST, JSON).
About Government Technology Agency:
The Government Technology Agency (GovTech) is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

Skills Required