Job Description

:

• Daily monitoring and support of batch jobs.

• Perform hotfixes as and when required.

• Perform monthly deployments and quarterly DB password change.

• Perform assessment and scheduling of batch jobs due to system maintenance activities.

• Provide first level support to business users in a timely, effective, and efficient manner.

• Collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.

• Analyse, document and track all actions taken throughout the lifecycle of the issue.

• Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.

• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users' requirements.

• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved

• Report to the Project Manager pertaining all production support activities.

• Participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.

Requirements

• 2-3 years of experience in customer support within an IT environment

• Polytechnic or University graduate with IT background

• Knowledge and hands-on experience on Unix

• Knowledge on messaging systems such as IBM Websphere MQ (good to have)

• Knowledge in Java language

• Good Oracle SQL knowledge

• Availability to work odd hours when required

Skills Required