Job Description

What the role is:
GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
What you will be working on:
Digital Design & Development (DCube) is a team in GovTech that seeks to design and develop software applications that help government agencies to better serve the needs of the people of Singapore. To that end, we employ an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organizations.
We are now looking for a top-notch Salesforce developer to join us in this mission, designing world class Salesforce applications for Service Cloud. You will be responsible to gather project requirements, analyse project objective/goal in order to create customer workflows and troubleshoot errors, eventually to create dynamic and scalable Salesforce applications that meet the changing needs of the project.
Work within an agile development team to deliver high-quality software applications according to requirements. This may include:
Collaborating with stakeholders to validate business requirements,
Developing Apex classes & triggers to support business needs and custom user interface development
Using Salesforce APIs to integrate with 3rd party systems and integrate with WoG components/services
Adhering to Salesforce best practices with proper documentation.
What we are looking for:
Development/Customization Experience

• Apex development
• Visualforce page development.
• Lighting components development.
• Experience in 3rd party API integrations.
• Experience with data migration through other CRM eg. data loader.

Configuration Experience

• Hands-on configuration experience in administration setup, eg., managing org, users, profiles, roles, security controls, data & support processes configuration.
• Experience in designing custom objects, custom fields, picklists, page layout, workflow, approval processes, validation rules & flow.
• Experience in report & dashboard configuration.
• Experience with OmniStudio & Omniscript will be a bonus.

• Able to work independently
• Good problem solving skills and able to provide optimal solutions.
• Ability to communicate effectively with customers/business stakeholders and provide consultation on Salesforce solutions.
• Certified Salesforce Platform Developer
• Minimum of 5 years of Salesforce development experience, especially with Service Cloud.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
About Government Technology Agency:
The Government Technology Agency (GovTech) is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

Skills Required