Job Description

Software Engineer As a contact center and unified communications for enterprise and contact centre telecommunications, the Developer is responsible for all technical requirements during project impl Software Engineer As a contact center and unified communications for enterprise and contact centre telecommunications, the Developer is responsible for all technical requirements during project implementation. This involves scheduling, planning, forecasting, resourcing and management to ensure project accuracy and quality from conception to completion. Key Responsibilities: . Install and Maintain Information and Communications Technology (ICT) Solutions in networking and contact center settings. . Conduct first level troubleshooting to resolve issues. . Assist in case escalation to product principal while ensuring minimal disruption to operations and maintaining high quality standards. . Support network Infrastructure, daily system operation check, schedule backup and preventive maintenance. . Assist customers in patch updates, printing and submitting reports. . Coordinate job requests and update the project manager on all related project matters. . Ensure all the required project documentation is performed accordingly. . Develop application for contact centre. Requirements: . Diploma / Higher NITEC / NITEC in IT or Professional Certification in related field. . Entry Level in related field will be considered for this role as training will be provided. . Possess knowledge of the programming languages such as Java, JavaScript and Dot NET. . Familiar with Web Applications: Angular, HTML, CSS and REST APIs. . Experience in SDLC Project Delivery, Spring & Agile Methodology. . Understanding in IT infrastructure, networking setup and Contact Center environment will be added advantage. . Possess effective communication skills. . Ability to manage project stakeholders.