Job Description

Key Responsibilities:

• Design, implement, and maintain Splunk-based monitoring and observability solutions across the enterprise.
• Configure and optimize Splunk Enterprise, ITSI, APM, RUM, and Synthetic Monitoring to ensure accurate and actionable visibility into applications and infrastructure.
• Develop and maintain custom dashboards, alerts, reports, and service health scores in ITSI for stakeholders including DevOps, SREs, and business units.
• Integrate logs, metrics, traces, and real user data from a variety of platforms including cloud, on-prem, and hybrid environments.
• Assist in the onboarding of data sources and develop efficient indexing and data retention strategies.
• Collaborate with application, network, and infrastructure teams to define monitoring requirements and improve system performance and reliability.
• Proactively identify system anomalies and performance bottlenecks using APM, RUM, and synthetic tests.
• Develop automation scripts for alerting and response using Splunk SOAR or other automation tools (if applicable).
• Stay up to date with the latest Splunk features and best practices and mentor junior team members.
• Support troubleshooting, RCA, and incident response efforts using Splunk-based insights.

Required Qualifications:

• 3+ years of hands-on experience with Splunk Enterprise architecture, configuration, and administration.
• 2+ years of experience in Splunk ITSI, including KPI creation, service design, and correlation searches.
• Proven experience in Splunk Observability, including:

• Splunk APM (Application Performance Monitoring)
• Real User Monitoring (RUM)
• Synthetic Monitoring
• Strong understanding of monitoring best practices, SRE principles, and DevOps workflows.
• Experience with distributed systems, microservices, and monitoring in cloud environments (AWS, Azure, GCP).
• Proficient in search processing language (SPL) and dashboard development.
• Familiarity with data onboarding techniques (via UF, HF, or APIs).
• Excellent analytical and problem-solving skills.

Certifications (Required):

• Splunk Certified Enterprise Admin
• Splunk Certified Observability Cloud Engineer
• Splunk Certified ITSI Analyst or Admin

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Skills Required