Job Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Overview
As a DevOps & Automation Engineer, you will develop automation playbooks, runbooks, and cookbooks to streamline tasks related to service delivery and operations. This role involves implementing automation use cases in production environments, including support for modifications and troubleshooting. You will also manage the automation platform to ensure high availability and seamless operational performance, execute and oversee automation playbooks as part of day-to-day operational activities and handle operational tasks related to both the automation processes and the underlying automation platform.
Additionally, the role requires hands-on expertise in scripting languages such as Ansible, Python, Terraform, Chef, Groovy, and PowerShell, as well as experience in CI/CD pipelines, DevOps platform management, and cloud-based automation. You should be proactive, possess strong problem-solving skills, and have a passion for automation and process optimization.
What will you do?
Automation Development & Implementation

• Understand automation concepts and their application in day-to-day service delivery and operations within IT Managed Services.
• Build and maintain automation playbooks using technologies such as Ansible, Python, Terraform, Chef (Ruby), Groovy, PowerShell, and JavaScript.
• Operationalise and manage automation development initiatives to enhance productivity.
• Develop automated scripts to test automation playbooks before deployment to production environments.
• Possess strong knowledge of Infrastructure-as-Code (IaC), including code control and versioning best practices.

Platform & Infrastructure Management

• Familiarity with integration of automation solutions with external tools such as ITSM platforms.
• Ensure compliance with ITSM integration and other relevant system tools.

Service Delivery & Operational Efficiency

• Understand automation concepts and their application in day-to-day service delivery and operations within IT Managed Services.

• Ensure process efficiency, automation stability, and system reliability.
• Drive continuous improvements through proactive automation development.

The ideal candidate should possess:
Experience

• 1-2 years of hands-on experience developing IaC code development for automation in service delivery/operations.

Proven hands-on experience in:

• Ansible, Terraform, and Chef platform setup, configuration, and management.
• Code versioning, CI/CD, and automated testing.
• DevOps platform setup and CI/CD pipeline deployment.
• End-to-end implementation of IaC in managed services projects.

Technical & Professional Skills

• Strong knowledge of Linux/Unix/Windows Administration.
• Experience with automation/configuration management using Puppet, Chef, or Ansible.
• Hands-on experience with PostgreSQL, MS SQL, and MySQL.
• Proficiency in source code control, versioning, and automation tool integration.
• Some knowledge in developing playbooks using RPA tools.
• Certifications in DevOps or automation tools (preferred).

Non-Technical / Soft Skills

• Strong problem-solving skills and attention to detail.
• Passion for programming and automation, with a proactive approach to process improvements.
• Good understanding of systems, networking, and software development lifecycle.
• Self-motivated, team player, and able to work independently.

Qualifications

• Degree/Diploma in Computer Science, IT, or a related field.
• Hands-on experience in developing Infrastructure-as-Code (IaC) using scripting languages such as Ansible, Python, Chef (Ruby), Terraform (HCL), Groovy, PowerShell, or Bash.

We are driven by our AEIOU beliefs--Adventure, Excellence, Integrity, Ownership, and Unity--and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.

Skills Required