Job Description

Job Category: TechnologyPay Grade Range: S$27,000.00 - S$63,000.00Disclaimer: The base salary range represents the low and high end of Altus Group\xe2\x80\x99s \xe2\x80\x9cPay Grade Range\xe2\x80\x9d for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group\xe2\x80\x99s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.Unlock your Altus Experience!If you\xe2\x80\x99re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there\xe2\x80\x99s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that\xe2\x80\x99s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.Altus AnalyticsAltus Analytics, a business of Altus Group, is the leading global technology partner to the commercial real estate industry and is poised for significant growth and expansion over the next three years. Altus Analytics brings together the collective expertise of ARGUS applications as the leading provider of CRE solutions worldwide. Our technology and industry expertise empower commercial real estate clients and partners to work collaboratively to enhance decision making, drive performance and optimise transactional efficiency. From property budgeting, making strategic decisions about acquisitions or working with different teams, different organisations and different data, we can bring it all together.The OpportunityAltus Group has a new and exciting opportunity for a Client Support Analyst, to join our APAC analytics team. The successful candidate will support business clients throughout their use of ARGUS software applications. This is a role for someone who thrives in a customer-facing, problem solving role. We need someone with an analytical mindset who has experience working with financial models and cash flow calculations.Where are you now?You are an analyst within CRE. You love the industry, but you want to make the move to technology. Or, you might be a recent grad with some experience in software installation and configuration.What can your career path look like?Joining us now as a Client Support Analyst is just the first step into a rapidly scaling company. As a global leader in the CRE Tech industry, there are multiple career paths for you into roles in Product, Training, as a Subject Matter Expert or a Business Analyst.What our new Customer Support Analyst will do?

• Resolve issues. Identify, analyse and solve problems affecting client\xe2\x80\x99s software.
• Respond to inquiries. Provide timely, intelligent and professional responses to customer calls and emails.
• Communicate. Actively support the client in all aspects through to problem resolution, keeping the client informed throughout life of incident.
• Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
• Learn. Come up to speed on new technologies, software, and concepts.
• Prioritise. Recognise when issues need escalation to senior representatives or Development.
• Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.

Who are you?

• A university graduate. You have a Bachelor\xe2\x80\x99s degree in Real Estate, Finance or Business (or related field).
• A technical expert. You learn new technologies quickly and you\xe2\x80\x99re comfortable with software installation and configuration in environments such as Citrix and Windows. Exposure to and knowledge of server and networks technology: LAN/WAN, TCP/IP, VPN, SQL Databases, Active Directory, SRSS is an asset.
• A strategic thinker. You enjoy analysing financial data from a strategic perspective.
• A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers. You believe in researching options and creating innovative solutions.
• An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team.
• A stickler. You insist on keeping up with industry standards and trends. You are extremely organised and you pride yourself on being detail-oriented.
• A customer champion. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
• A team player. You have excellent interpersonal skills. You work equally well independently or as part of a team.

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we\xe2\x80\x99re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee\xe2\x80\x99s career journey.
• Flexible work model: We\xe2\x80\x99re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We\xe2\x80\x99re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or +1 888 692 7487.We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.

Altus Group