Job Description

Join our team as a Software Support Engineer to unlock your potential in the Tech Universe!
If you thrive on problem-solving and enjoy the dynamic challenges of ensuring seamless software operations, we invite you to embark on an exciting journey with us!!

• We are a leading player in the tech industry, with strong in payment solutions (web / mobile)
• We offering attractive salary remuneration and comprehensive employee\'s benefits
• We offer opportunities for skill enhancement, training, and growth within our organization

Working Location: Tanjong Pagar (morning shift) / Your Home (night shift)
Working Hours: 8 am to 8 pm (morning shift) / 8 pm to 8 am (night shift)

Responsibilities:

• Provide daily L1 support to users including answering questions, analyzing problems, and quickly forming solutions to return software to proper operation.
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the software.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for software improvements and upgrades.

Requirements:

• Qualification in Computer Science or equivalent.
• Willing to work on rotating shifts including weekends and public holidays.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.

If you\'re ready to be at the forefront of technological innovation, contributing to the success of cutting-edge applications, we want to hear from you! Submit your updated resume now!
Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting