Job Description

:

The Right Individual:

The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who\xe2\x80\x99s able to earn our clients\xe2\x80\x99 trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Required Functional Skills:

• Candidates will be part of our Technical support team liaising with product developers to support companies\xe2\x80\x99 products deployed at customer sites across the globe.
• Candidates will be trained on Company\xe2\x80\x99s products to give end-to-end resolutions on technical issues raised.

• Candidates will be receiving prioritizing documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Must perform technical troubleshooting on the company\xe2\x80\x99s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers.

• Prior experience in troubleshooting web UI or browser issues with exposure to Asp.net/JavaScript(JS) / HTML/ C# / C++ will be an advantage

Flintex Consulting