Job Description

The RoleThis role is an integral part of our solutions team and will require a high degree of technical expertise, coding experience, and client communication skills. The ideal candidate should be comfortable working with APIs, have experience managing a team, working with observability tooling like Datadog and Grafana, and possess a strong understanding of Python and, ideally, Go. You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance.Responsibilities

• Primary point of contact for any technical requests for our top clients. (API integration, troubleshooting, debugging)
• Building and managing Analytical Tools for Product team to measure product and client success. (Dashboards, Alerts, Monitoring)
• Building Automation tools for Product and Sales teams. (e.g. Chatbots)
• Collaborating with Core Engineering Teams to resolve technical client issues.
• Managing Paradigm Product Knowledge Base (API Documentation, FAQs, Technical Guides).

• Grow and manage a team of Solution Engineers

• 2+ years Manager experience
• Strong coding skills, particularly in Python and ideally Go.
• Prior experience with Datadog and other observability tools.
• Ability to communicate effectively with clients and be proactive in client engagements.
• Capacity to work with minimal supervision and demonstrate a high degree of independence.
• Willingness to occasionally be on-call, including potential weekend coverage.
• Experience with GitHub in terms of making code changes, CI workflows, and creating new features.
• Prior experience in a customer-facing role.
• Tangible API Integration and Support experience.

• Comfortable using Git.
• Familiar with Crypto Exchange APIs.
• Experience in Crypto trading and or derivatives.
• Experience working with Trading platforms.
• Experience writing Automation scripts.
• Experience building sandboxes
• DataDog Certification

Paradigm Connect Asia