Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.South East Asia & ANZ, Facilities DirectorWhat this job involves:MAJOR RESPONSIBILITIESLeadership / Staff ManagementActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successProactively manage direct reports (5 FTEs) and act as a coach and mentorDevelop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site VendorsClient/Stakeholder ManagementPro-actively develop and manage Client relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackContribute to an Account Plan which meets Client's outsourcing and JLLxe2x80x99s objectives for the accountDevelop and maintain a detailed understanding of Client's business and key factors influencing their requirement for our services.Operations ManagementEnsure the delivery of all operational requirements as per the client scope of work across the APAC regionDevelop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub.Work with the respective site service managers, SMEs and site teams to address specific operational issuesSupport Regional Programs such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the hub/countriesDrive Client specific programs such as technology roll-outs, benchmarking, best practices, hybrid workingActively work to ensure that the Hubxe2x80x99s financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and proceduresEnsure data integrity of all systems across the Hub and perform audits from time to timeOversee and monitor SLA/KPI performance across the region and support the countries to address issues and ensure they are meeting or exceeding target scoresGenerate reports and conduct presentations such as QBRxe2x80x99s as per the service delivery requirements and overall account management.Establish consistency in the monthly reporting in each countyProcurement, Vendor and Contracts ManagementWork with the delivery teams to ensure vendors are well-managed, delivering services as per the contractWork with the Regional Procurement Manager to oversee all vendor contracts to ensure that they are professionally delivered at the right costs, well-monitored and re-procurement is initiated if needed and continually assessed to deliver best value to the clientFinancial ManagementAssist the client and Account Director with the development of the property budgets and forecasts in accordance with the financial timetable.Look for opportunities to cross-sell services.Contract ManagementSupport change control process for Regional MSA and SOWs.Ideal ExperienceBachelorxe2x80x99s degree in facilities management, building, business or other related field highly desirable10+ years experience in facilities, property management, hospitality or related field in multiple countries across Asia Pacific.Experience in a diverse range of industries including tech sector advantageousExcellent verbal, written communication and presentation skillsAble to adapt in a fast-paced working environment and versatile in meeting client's changing needs and requirementsProven ability to navigate ambiguityStrong analytical, organization and administration skillsLeadership CapabilitiesGets It DoneActs decisively, making timely decisions balancing effectiveness with efficiency. Takes ownership, pushes self and others to accomplish objectives and exceed expectationsBusiness FirstFocuses on our teams and our Clients, building and maintaining relationships, continuously seeking to understand the needs, perspectives and motivations of our ClientDrives ChangeThrives on change, anticipates and drives change to implement new ideas and ways of doing things. Agile in learning, thrives in a fast changing, high volume and often ambiguous environmentInspiresInspires and influences others by building a culture promoting JLL as an employer of choice. Asserts own ideas, persuades others to gain support and commitment. Energizes and maximizes others performanceThinks BigProblem solver who challenges the status quo and thinks xe2x80x98outside the boxxe2x80x99. Considers the resources required and the relative costs and benefits of potential actions to choose the most appropriate optionOther Personal CharacteristicsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge the status quoWorks well with diverse teams from various countries/culturesREPORTING TORegional Operations DirectorLocation:On-site xe2x80x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you donxe2x80x99t meet all the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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