Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.South East Asia CW Hub LeadREPORTING TO: Regional Operations LeadDIRECT REPORTS: Site LeadsDUTIES & RESPONSIBILITIES:People Management

• Provide leadership to FM teams in the Area
• Develop and sustain a high-quality well-motivated team.
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Training & Development of team members
• Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company.

Client/Stakeholder Management

• Establish/Strengthen credible relationships with Client and BU Stakeholders in the Area.
• Interact on a regular basis with Client and BU Stakeholders in the Area to sustain healthy relationships.

Contracts Management

• Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Ensure critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications.
• Ensure Completion of all required audits and achieve targets in the Area.
• Standardize Operating Procedures and ensure compliance with Client\xe2\x80\x99s policies and procedures, including all government regulations in the Area
• Provide oversight to team in planning and execution of minor moves/restack and ad-hoc projects

Health & Safety Management

• Ensure that all sites meet all legal and Client required H&S regulations
• Ensure that all JLL staff are working in compliance with H&S regulations

Finance Management

• Ensure that all sites meet all financial targets and control requirements
• Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as required

REQUIRED QUALIFICATIONS & EXPERIENCE

• Degree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualification
• Minimum of 5 years\xe2\x80\x99 experience in Finance, Hospitality, Property Management or Facilities Management.

LEADERSHIP

• Represent JLL by behaving consistently with cultural and company requirements.
• Provide services to client in keeping with client\xe2\x80\x99s cultural and company requirements.
• Work unsupervised & manage the work of others.
• Assist & mentor colleagues.

PERSONAL EFFECTIVENESS

• Define the team\xe2\x80\x99s delivery objectives with reference to the Master Agreement & requirements of the client and site.
• Provide regular feedback on the overall performance of the delivery team to both Jones Lang LaSalle Account Management & the client representatives.
• Works towards individual as well as team targets, monitor and manages individual performance.

DECISION MAKING

• Demonstrate a pro-active approach to issues.
• Be able to make difficult decisions and resolve problems.
• Recognise escalation issues & action accordingly.
• Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL

RELATIONSHIP BUILDING

• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gain respect of superiors, subordinates, peers and clients.

COMMUNICATION

• Listens effectively and communicate through actions and example.
• Encourage clear, strong written and oral communication skills within the team
• Ensure regular communication and suitable escalation of both issues and successes.

Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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