Job Description

Company Description
Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Taking guidance and instruction from the Senior Spa Attendant, the Spa Attendant is responsible for the hygiene, cleanliness and sanitisation of the spa and gym. They are required to orientate guests with the spa facilities, greeting guests as they enter the facilities and providing personal guest service. The Spa Attendant is also responsible for keeping the lounges, lockers and other guest areas neat, clean and well stocked with all amenities.
Primary Responsibilities
Maintains Good Knowledge

• All spa features and services.
• All wet and dry areas.

Performs Daily, Weekly and Monthly Cleaning and Maintenance as per Checklist

• Greets each guest with a warm welcome and fond farewell.
• Accommodates all guest requests expediently and courteously.
• Responsible for linen, towel and guest amenities supply and stocking
• Must performs the daily task schedule in the checklist.
• Keeps floor clean with regular sweeps, mops, vacuuming and scrubbing when required.
• Cleans entrance doors daily to include door frames and tracks.
• Brushes upholstery on furniture, and straighten.
• High and low dusting daily, cleans all countertops including retail area.
• Cleans and polishes all glass and mirrors, planters, signs, wall light fixtures.
• Cleans and polishes reception counters, empties trash and replaces all liners.
• Refills all restroom supplies, cleans toilets, toilets seats, urinals, sinks and counters.
• Cleans entire shower area with disinfectant cleaner. Wipes down walls of steam room, mops steam room floor with disinfectant, and cleans door to steam room.
• Sweeps and damp mops restroom floor with disinfectant cleaner, empties waste baskets and sanitary napkin holders.
• Cleans spots, fingerprints, marks or graffiti from walls, stalls partitions, glass, aluminum and switches.

Cleans and Maintains the Treatment Rooms

• Sweeps and damp mops tile floors daily with disinfectant cleaner.
• Vacuums treatment rooms daily.
• Empties all trash and replaces liners nightly.

Linen and Lounge Responsibilities

• Assists in retrieving, folding and stocking linen in both lounges and storage areas.
• Sets up water stations before first spa guest arrives and during the course of the day when required.

Health and Safety

• Maintains the overall spa to the required Health and Safety standards.
• Sets the general area professionally before spa opening in accordance with the prescribed standard operating procedure.
• Reports any faults and defects that do not fulfil the checklist requirements in all spa and gym areas, using the current Repair and Maintenance Request Form.
• Discharges professional treatment room setting, care for equipment and maintains the overall treatment room sanitation.

General Housekeeping

• Enforces spa housekeeping/presentation checklist.
• Ensures that the towel and linen in the changing area/washroom is adequately replenished for the day and stored as per Standard Operating Procedure.
• Ensures the general cleanliness of the lounge, pantry, corridor and changing room/washroom.
• Performs any other duties and responsibilities that may be assigned.

Qualifications
Candidate Profile
Knowledge and Experience

• Ability to provide legible communication.
• Minimum one year experience in customer service, hospitality or the spa industry.
• Good interpersonal and communication skills.

Competencies

• Able to converse in English.
• Ability to contribute and work effectively in a team.
• Able to withstand physically heavy duties.
• Has good guest relations.

Additional Information
Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Skills Required