Job Description

Spa Front Desk Receptionist This position is responsible for the overall operation of the reception area, telephone/emails appointment booking/general enquiries, as well as hosting and will provide e Spa Front Desk Receptionist This position is responsible for the overall operation of the reception area, telephone/emails appointment booking/general enquiries, as well as hosting and will provide efficient, courteous and anticipatory service to Guests/Members at all times. Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: Greet guests/members in a friendly and courteous manner Answer telephone & e-mail enquiries promptly and professionally and channel to appropriate person for assistance Efficient in assisting guests/members with treatment recommendations and appointment scheduling, facility use enquiries, handling guest feedback and providing directions Maximise the appointment book by allocating the right treatment to the right therapist at the right time and at the right rate, through up-selling of treatments Maintain up-to-date knowledge about current promotions and packages, be proficient in all aspects of treatments and facility Operate point of sale system and handle all payment transactions accurately Escort guests and giving spa tours, as required Ensure cleanliness and appearance of spa reception and other related areas Maintain sufficient inventory of supplies for smooth operations of spa reception Ensure strict compliance of PCI - privacy of guest information Ensure strict compliance for cash float handling Work together with colleagues to ensure guests' satisfaction at all times by ensuring that safety and service is always the spa's first priority Qualifications: Minimum GCE 'O' Levels education At least 1 year of experience in customer service Able to work under pressure and independently Good interpersonal and communication skills If you feel you are ready for your next professional challenge, apply on: We regret to inform that only shortlisted candidates will be notified.