Job Description

Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role. Responsibilities:

• Maintain a daily activity log
• Maintain guest history files on all existing guests
• Maintain front desk sales collateral, office supplies and promotional materials
• Attend all safety meetings
• Attend all staff meetings
• Input retail and professional stock order shipment data into the software according to So Spa standards.
• Price all received inventory and place inventory in the designated secure area
• Increase client base by adding new clients to the mailing list and keep a guest profile/purchase preference record
• Greet all arriving and departing guests by name
• Answering the telephone in a prompt and friendly manner
• Received and respond to all guests concerns, comments or complaints with discretion and urgency
• Introduce guests to the Spa Supervisor, advise all incoming guests of spa procedures, special instructions, additional available treatments and billing procedures
• Provide explanations of services provided and spa specialities
• Inquire as the guest experience and level of satisfaction with treatments and services
• Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquires
• Ensure that the standards of guest services are as set in the spa training manual are conducted as per the standard operating procedures.

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 1 year of experience in a similar capacity
• Entry level candidates with related internship experience will be considered
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand. You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations. Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.