Job Description

Purpose & Overall Relevance for the Organization:

To lead and develop Customer Service division for adidas Golf. To drive enhanced customer satisfaction through competitive service level by meeting and ideally exceeding our customers\xe2\x80\x99 expectations. To provide order management and support to Sales Team, with the objective of achieving organizations sales and profit targets and meeting team objectives via Sales.

Key Responsibilities:

• Functional

• To lead the management of sales order process \xe2\x80\x93 sales order collection, reservation and confirmation
• To ensure proper administration, documentation and financial reconciliation of the customer base
• To co-lead with Ops and Finance the product delivery process so that our customer commitments are achieved.
• Capacity planning with warehouse
• To work with Sales team to develop close gap strategies
• To communicate cross-functional between internal interfaces. To work closely with warehouse team to ensure best support for the business
• To generate and compile inventory data to ensure healthy stocks level at all times
• Track and analyze monthly sales of customer and product category
• To monitor and track incoming shipments as per Open Order Report (including bulk and sample orders)
• Monitor article drops, shipment tracking and ensure all Pre-Orders have been picked up
• To adjust order book according to delivery information and inform customers and sales team on delays
• To deliver reliability and responsiveness to customer request and complaints
• To process in SP & FO stock replenishment
• To process and support in all PO creations of non-trade purchases and ensure submission to Finance

• Controlling

• To control and report department KPIs
• To monitor and report on order status and compliance at a customer level and own KPIs

Knowledge Skills and Abilities:

• Communication with others
• Manage relationship & diversity
• Planning & Organizing & Coordinating Skills
• Analysis and problem solving
• Results orientation
• Data entry / Computer Skills

Requisite Education and Experience / Minimum Qualifications:

• 3 years\xe2\x80\x99 experience in Order Management, Inventory Management and Customer Service
• Industry Experience \xe2\x80\x93Preferably in apparel / footwear/ fashion or FMCG Retail
• Degree or Diploma in Hospitality Studies / Logistics Management
• Language: English \xe2\x80\x93 Fluent + Local Language (if applicable)
• IT: Microsoft Outlook, Microsoft Excel (Advanced), SAP experience a plus
• Mature & Responsible, Proactive, Team Player

The job description is part of every adidas employee\xe2\x80\x99s contract. However, this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Adidas