Job Description

Job: Operations
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 04/Aug/2022, 12:35:04 AM
Unposting Date: 03/Sep/2022, 5:59:00 PM

Role Responsibilities
Job Summary The role will be part of the Central Enablement team for Client Management and is responsible for providing business and secretarial support for the team. Strategy Enablement Standards

• Support and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues.
• Support the development of a local culture of open and transparent engagement with auditors and regulators across the Client Management teams.
• Enhance Client Management knowledge and embed risk management, governance, and reporting best practices.
• Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility.

Business

• Support regulatory and audit requests pertaining to Client Management areas of responsibility.
• Maintain good working relationships with the various Business Units, Client Management teams, Finance, and Operations community.
• Undertake ad-hoc duties and when delegated by Line Manager.

Processes Business Support (50%)

• Coordinate / schedule meetings for working groups / team meetings.
• Provide support on the requirements for conduct forums and risk committees.
• Assist in finance related matters, including invoice payments, cost center recharges, etc.
• Manage / update the team sharepoints and distribution lists.
• Manage BCP, Fire Warden matters.

Administrative / Secretarial Support (50%)

• Assist EA in providing administrative and logistics support to Client Management teams, for conference, offsite / onsite meetings.
• Provide back-up secretarial duties, calendar support to the Global Client Management Head.
• Travel coordination for flight and accommodation for Client Management teams.
• Prepare and submit claims for the Global Client Management Head.
• Check Travel and Expenses claims for Client Management teams, to ensure all claims are aligned with the group T&E policy.
• Onboarding for Client Management new hires, including staff pass, laptops, office access, name cards, corporate phones, setting up of desk, etc.
• Offboarding for Client Management exit clearance, including raising the request for returning laptop, etc.
• Maintain / update Client Management floor plan, including cabinets and keys.
• Maintain / update telephone list, Client Management team calendar, leave records, etc.
• Facilitate, support and update Client Management movements for space / desk coordination.
• Assist Client Management teams in raising requests including meeting room booking, SRM, IT related matters, PC Refresh, SharePoint maintenance, AskHR and eProcurement.

People and Talent

• Provide effective orientation / guidance to new Joiners on the bank’s policies / procedures / processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager, to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

• Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, proactively advise management on compliance issues.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles and Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
• Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines.

Governance

• Ensure that filing of security documentation / obsolete documentation / all maintenances / instructions on own portfolio are in good manner and easy to retrieve if required.
• Ensure that there is effective MIS in place to monitor performance of countries include Key Risk Indicators and that these reports are analysed and actions initiated where necessary.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Client Management Team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders Internal

• Global / Regional / Country Client Management Heads
• Client Management Managers, Specialists, Makers, and Checkers
• Lending Documentation Unit
• Commodities Transaction Management Unit
• Finance
• Property / CRES
• Regional CDD Risk Managers
• Operational Risk
• Compliance
• Group Internal Audit

Other Responsibilities

• Embed Here for good and Group’s brand and values in the Client Management Team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 1+ years of experience in banking and/or any services.
• Any Diploma or Graduate Degree from a recognized University
• Experience in Admin and secretarial work is an advantage
• Assist EA in providing administrative and logistics support to Client Management teams, for conference, offsite / onsite meetings.
• Provide back-up secretarial duties, calendar support to the Global Client Management Head.
• Travel coordination for flight and accommodation for Client Management teams.
• Meticulous with a good eye for detail; able to work quickly and accurately.
• Able to establish and maintain effective working relationships with peers
• Prepared to commit for the long term - We are developing the individual for the long term.
• Able to work and learn quickly in a fast paced and dynamic environment.
• A team player with good interpersonal skills.
• Ability to work independently and able to cope with pressures from tight deadlines.
• Good writing and presenting skills in English.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Expense verification and coordination
• IT, eProcurement and other office support to Client Management Team

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Data Conversion and Reporting
• Managing Regulatory Relationships
• Regulatory Reporting and Filing

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers