Job Description

Entry Level: 0 - 2 years

Summary

We are searching for a highly independent and result orientated Distribution Specialist! You will be part of the Distribution team and will be the key person supporting and coordinating all the B2B channel activities. You will work closely with our Sales team and industry partners to recommend the best solutions for the business ultimately driving the technical strategy, system maturity, and the overall success for the B2B.

Scoot Service Request Module

1) Salesforce Category Management

Oversee and manage Salesforce categories within the Scoot Agency Hub. Ensure accurate categorization and functionality related to service requests.

2) Workflow Process Optimization

Assess current workflows and identify opportunities for improvement. Implement strategies to optimize and streamline workflow processes related to service requests.

3) Process Enhancements and Testing

Supervise the enhancement of workflows, ensuring they meet business needs. Conduct thorough testing of process changes to validate effectiveness prior to implementation.

4) Collaboration with Product Owner

Work closely with the Product Owner to discuss and prioritize new workflow enhancements. Facilitate regular meetings to align on objectives, timelines, and deliverables.

Scoot B2B Portals Business as Usual (BAU) Support

1) Agent Account Management

Manage agent accounts, ensuring status updates and information accuracy. Handle any discrepancies or issues regarding accounts.

2) Role Access Configuration Management

Oversee account role configurations for B2B portal access. Ensure that access aligns with business policies and security measures.

3) Error Investigation and Support

Provide assistance in resolving issues related to B2B portals. Investigate reported errors, ensuring swift resolution to maintain portal functionality.

4) Analytical Performance Support

Analyze portal performance metrics to drive continuous improvement. Present findings and recommendations to relevant stakeholders.

NDC API Support Responsibilities

1) Error Investigation for NDC API

Act as the first point of contact for partners experiencing issues with NDC APIs. Investigate problems and coordinate solutions effectively.

2) Testing and Validation of Partner Connections

Support onboarding and upgrades of NDC partner connections. Test and validate connectivity to ensure seamless integrations.

NDC Procurement Management

1) Agreement Maintenance

Ensure that all agreements with NDC partners are up-to-date and compliant. Track versions of agreements to ensure accuracy and relevance.

2) Legal Coordination

Collaborate with the legal department to review and refine partner agreements. Facilitate prompt legal reviews and adjustments as needed.

3) Onboarding Process Management

Ensure the onboarding process for NDC partners is efficient and effective. Communicate expectations and required documentation to partners.

4) Procurement Process Optimization

Identify opportunities to fine-tune and automate the procurement process. Implement best practices for procurement to enhance performance and reduce delays.

Requirements:

Degree in Information & Digital technology / Aviation Business Management or equivalent Highly adaptable to change High acumen for technology High analytical and problem solving skills Highly developed communication and presentation skills Strong innovative output and execution with resource constraints Conceptual and intuitive thinker with business/operational acumen Comfortable working with ambiguity and without complete information Highly independent, intuitive and autonomous Culturally aware and able to form cooperative relationships with internal and external stakeholders

Vendor Management; Critical Thinking; Business Requirements Documentation (BRD); Google Analytics; Service Strategy; Aviation Economics; Machine Learning; Strategic Selling; Contract Management; Microsoft Excel; Change Management; Conflict Management; Content Management System (CMS); Product Roadmapping; Adobe Experience Cloud; Customer Journey Mapping; Service Delivery; User Personas; Salesforce (Software); Group Problem Solving; Service Recovery; SWOT Analysis; Competitor Analysis; Kaizen (Continuous Improvement); Artificial Intelligence (AI); Root Cause Analysis; Business Process Re-Engineering (BPR); Customer Experience (EX); User Persona; Documentations; Facebook Business; Salesforce Marketing Cloud; Customer Experience (CX); Design Thinking; Scrum (Agile); Stakeholder Management; Procurement Procedures; Communication; Distribution Channels; Service Innovation; Product Innovation; Standard Operating Procedures (SOPs); Continuous Improvement (CI); Robotic Process Automation (RPA); Problem Framing; Business Innovation; Ecosystem Management; Project Management; Negotiation; PESTLE Analysis; Facilitation; Power Query; E-Commerce; Product Development; Emerging Technologies; Market Trend Analysis; Virtual Reality