Job Description

We are looking for an energetic and dynamic Trading support specialist to be a part of our global team. The candidate's primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. To be the ideal candidate you will be very comfortable with technology and have strong communication skills (both written and oral).
You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and positive attitude. We are looking for the right personality that will match our bold, open, and focused culture, while putting the needs of our clients first and striving to achieve the goals set by our management team.
Role Responsibilities:
Log all inquiries, and track every ticket through to resolution in Salesforce CRM
Handle all incoming inquiries from external clients and internal Sales and Relationship Managers alike
Investigate and resolve client issues related to trade execution, confirmation, and STP
Provide clients with training and guidance on system functionality and workflow
Resolve technical issues in conjunction with application support, network, and development teams
Work with external vendors and partners to resolve trade and order issues
Identify and communicate urgent issues that may have associated P/L and franchise risk
Build knowledge of the market place and keep up with current industry trends
Work with the global team to ensure support is aligned around all regions
Able to do some out of hours/weekend work when necessary
Requirements:
Excellent customer service skills
Ability to differentiate and prioritize urgent queries
FX Trading background preferred
Experience using CRM tools such as Salesforce
Quick learner with strong attention to detail and ability to think outside the box Ability to provide clear, professional and timely responses to customers' questions
Proven ability to problem solve by leveraging knowledge, tools, logic, and relationships
Display the lateral thinking required to solve complex technical problems
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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We are looking for an energetic and dynamic Trading support specialist to be a part of our global team. The candidate's primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investm