Job Description

JOB DESCRIPTION

Job Title

Specialist, Service Support

Job Purpose and Content

We are seeking an experienced

Specialist, Service Support

to join our dynamic team. The


ideal candidate will be responsible for supporting the division in reviewing, analysing, and


improving business systems and processes.




What you will be doing:





Review, evaluate and identify operational objectives by understanding the overall
business operation (analysing the functions, collecting relevant data and evaluating


output requirements)
Create workflow charts and diagrams based on the operation requirements Prepare technical reports with summarised information, highlight relevant business
trends and areas for improvement


Implement continuous improvement to processes and systems through cyclical process of conducting ongoing reviews and analysis


Identify problems and make necessary control recommendations Ensure projects are completed on time, within budget and meet required standards (including activities encompasses planning, coordination, oversight from start to finish,


managing resources, budgets, timelines, contracts and communication to stakeholders).


Prepare and update training materials Recommend well-structured data to the management for further analysis Conduct ad-hoc investigation or analysis for ongoing/one-time operational issues Other duties as assigned

Requirements

Degree in Engineering or its equivalent At least 5 years of relevant working experience Proficient in Microsoft Office Applications Strong knowledge in Power BI preferred Knowledge of Japanese will be an advantage as this role requires regular communication
with our headquarter and factories in Japan


Strong communication and good interpersonal skills Meticulous, organized and resourceful team player Highly motivated individual who works independently with little supervision We regret that only shortlisted candidates will be notified.


Job Title: Date Created: 3 Dec 2025

Job Reference Number: