Job Description

EXPERIENCE AND SKILLS REQUIREMENTS

• Min Diploma in IT/ Computer Science with Strong technical knowledge of hardware, software, and network systems.
• Good working knowledge of ERP systems and SQL Database
• Good verbal and written communication skills
• Good communication and written skills to effectively describe and demonstrate technical solutions to internal and external parties
• Relevant experience in handling IT infrastructure
• Proven experience in troubleshooting complex technical issues.
• Excellent leadership and mentorship abilities.
• Strong problem-solving and analytical skills.
• Proficiency in IT support tools and technologies.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.

KEY RESPONSIBILITIES

• Support 30 end users and handle escalated support requests with a focus on resolving issues promptly and maintaining positive relationships with end-users.
• Ensure high levels of end user satisfaction by delivering timely, professional, and effective support
• Manage Microsoft 365 services, including Exchange Online, SharePoint and Teams.
• Oversee the development, maintenance and support of ERP system.
• Manage backup strategies for both on-premises and cloud environments.
• Evaluate, negotiate and manage relationships with technology vendors
• Provide high-level technical support for complex issues related to hardware, software, and network systems.
• Perform in-depth analysis and diagnostics to address persistent or challenging technical problems.
• Act as a point of escalation for complex or high-priority support issues.
• Mentor and guide IT staff, providing support and training on advanced technical issues.
• Manage and resolve critical incidents, ensuring timely and effective communication with affected stakeholders.
• Conduct root cause analysis for recurring issues and develop long-term solutions to prevent reoccurrence.
• Participate in IT projects and initiatives, providing technical expertise and support for system upgrades, installations, and deployments.
• Collaborate with other IT teams and departments to ensure project alignment and successful implementation.
• Ensure adherence to organizational policies, IT standards, and regulatory requirements.
• Implement and enforce IT security measures to protect organizational data and systems.
• Implement and manage backup solutions to protect critical data.

ADDITIONAL JOB INFORMATION

• 10 mins walk shelter all the way from Yellow Circle Line MRT Station
• Alexandra area 5 days\' work week from 9am - 6pm
• Salary Ranges from $5,000 - $6,000 with bonus and staff benefits

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.EA License | 14C7092EA Registration Number | R1110882 (Lee Ming Er)Employer questionsYour application will include the following questions:Which of the following types of qualifications do you have?How many years\' experience do you have as an Information Technology Executive?How many years\' experience do you have as a Network Engineer?Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?How many years\' experience do you have using SQL queries?How many years\' experience do you have as an Information Technology Engineer?How many years\' experience do you have as a SQL Database Administrator?Company profileSearch Index Pte Ltd3.7\xc2\xb7Human Resources & Recruitment11-50 employeesSearch Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan \xe2\x80\x9cBridging Career, Enhancing Life\xe2\x80\x9d, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower(By submitting any application or r\xc3\xa9sum\xc3\xa9 to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan \xe2\x80\x9cBridging Career, Enhancing Life\xe2\x80\x9d, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower(By submitting any application or r\xc3\xa9sum\xc3\xa9 to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)Company informationRegistration No.201410806WEA No.14C7092

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