Job Description

Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including unparalleled customer service. By joining us as a Sr. Customer Service Representative , you get to echo this promise as Emerson’s frontline representative providing outstanding after sales customer care experience. You will be supporting the Emerson Commercial and Residential Solutions Professional Tools business by handling customer care for products such as RIDGID, Greenlee and Klauke – Industry-leading products for mechanical, electrical, utility, and plumbing tradespeople. Join our team of customer-focused individuals who possess passion to help customers and unrivaled drive in making it easy for them to do business with us. In this capacity, you will have the opportunity to exhibit your customer service skills and build strong relationships with our customers in every interaction, whether by phone or email. You will be responsible in handling customer inquiries and accurately process purchase orders. If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines. IN THIS ROLE YOU WILL:

• Provide professional and efficient customer service as guided by a defined process and procedure, utilizing tools and systems, within the assigned function and scope of work
  • General Product Information (price and lead time, warranty and RMA request)
  • Order Management (mailbox management, order entry, order status, shipping discrepancy)
  • Problem solving is also critical as you are expected to continuously identify and lead process improvement projects.
• Provide professional and accurate solutions for customer concerns
  • Work hand in hand with the entire sales team in making sure that Orders are shipped on a timely manner.
  • Tracking, correction, and processing of missing, misread, or incomplete purchase order
  • Customer Complaint including, but not limited to missed shipments, incorrect orders, and request for credits
  • Provide administrative support to our Middle East and South Africa sales force when needed.

FOR THIS ROLE YOU WILL NEED:

• Bachelor’s Degree in any 4-year course
• Minimum of 3-4 years’ experience gained from interactive customer service and related functions.
• Background in offshore service operations specifically Europe and Middle East is an advantage.

WHO YOU ARE: You exhibit passion and enthusiasm to ensuring customers have the best possible experience in all touchpoints. You have a strong drive for results and high level of commitment in exceeding expectations. With excellent communication skills, you are able to effectively converse, think on your feet and outside the box, propose straightforward solutions and develop alternative resolutions to customer concerns. You are interpersonal savvy and can collaborate with people across different departments at any level.
Our Offer to You: Make a difference with the work you do By joining Emerson as a Sr. Customer Service Associate / Representative , you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business – our Customers. Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Get to Know Us Find out more by visiting our LinkedIn, Facebook, Twitter, YouTube pages or at www.emerson.com