Job Description

Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, operate, and get the best performance out out of their streaming media workloads.
This role is within the AWS Strategic Industries Media Specialists team. Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customer's are set-up for success. We exemplify Customer Obsession working alongside our customers' engineering and operations teams embedding to be come a trusted advisor, customer champion and team member.
Enterprise Account Engineers work with many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery, Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability, resiliency, and scalability for their critical live events.
Depending on a customer's needs, you may also work closely with specialized Solutions Architects and members of AWS Professional Services. While this role is not expected to develop software within the CloudFront or Elemental Media services, a software development background will be valuable in helping understand complex customer needs and drive software solutions. Most importantly, you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.
Key job responsibilities
As an Enterprise Account Engineer specializing in media delivery, you will:

• Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
• Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance
• Interface with customer project managers and technical owners to understand key technical and operations requirements
• Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
• Collaborate with CloudFront performance teams to drive key customers' success initiatives
• Oversee video delivery performance by monitoring both customer and service metrics
• Identify, troubleshoot, mitigate and resolve complex video delivery performance problems
• Own customer-facing and internal communication during production impacting incidents
• Work independently with customer engineering and operations teams
• Build training materials, runbooks, and operational plans to help jump-start a newly forming team

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred Qualifications
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Skills Required