Job Description

Posted
15-Jul-2022
Service line
GWS Segment
Role type
Full-time


Areas of Interest
Engineering/Maintenance, Facilities Management


Location(s)
Taguig - National Capital Region - Philippines


JOB SUMMARY

Oversees the daily operations for a specified region including software, hardware, tape backups, phone administration, and the local area network. Provides level II & III end-user support for software and hardware issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees the daily operations of the local area network for a specific location as well as having oversight and providing guidance to technicians at other locations.

Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

Troubleshoots more complex Desktop Virus and malware issues

Maintains a daily backup of all network files, and maintains oversight at other locations to ensure accurate and timely backups.

Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

Provides recommendations of program changes to correct software problems.

Assists in the purchasing of new computer equipment and peripherals for a specified location.

Performs software and hardware inventory.

Basic Administration of Phone and Voicemail systems for site.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project.





QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



EDUCATION and EXPERIENCE

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of three to four years of related experience and/or training.

CERTIFICATES and/or LICENSES

A+ PC Technician; - Both Network + and Dell Hardware certification is a plus

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Conducts basic financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Exceptional Customer Skills required

SCOPE OF RESPONSIBILITY

Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to a location, co-workers, and supervisor.