Job Description

Sr. Manager, Services Delivery EngineeringGeneral InformationReq #WD00067244Career area:ServicesCountry/Region:SingaporeState:Central SingaporeCity:SINGAPOREDate:Tuesday, July 2, 2024Working time:Full-timeAdditional Locations:

• Singapore - Central Singapore - Singapore

• Singapore - Central Singapore - SINGAPORE

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world\'s largest PC company by further expanding into growth areas that fuel the advancement of \'New IT\' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovo\'s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsLenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we have unlocked new synergies with Lenovo\'s global reach and technological capabilities, focusing on AI, data practice and cloud. With our 4,000+ team of domain experts and a strong network of ecosystem partners, LPS is committed to providing cutting-edge AI-powered solutions and data practice to enable organizations excel in their digital journey.Service Delivery Director (Backend Command Center) - In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations.You Will\xef\xbc\x9a

• Responsible for P&L of the accounts managed as well organizing, planning, directing and coordinating overall performance.
• The role is responsible for managing the data center\'s operations / infrastructure / network / server storage/security tools.
• Strong experiences in delivery operations to meet budget and other financial goals
• Direct short-term and long-range planning and budget development to align to business goals.
• Demonstrate successful execution of business strategies for all the delivery units.
• Ensure customer satisfaction and growth in satisfaction index
• Responsible for effective management of various projects activities and the achievement of business results while ensuring customer and employee satisfaction
• Establish overall project management strategy and manage project scope.
• Responsible for periodically assessing the project resourcing and ensuring it is in line with proposed deployment and adequate for project requirements
• Assess project risks and ensure timely resolution
• Ensure compliance to the terms and conditions of contracts and SLAs
• Promote building of team relationships
• Evaluate and enhance team productivity

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 10 years of experience in IT industry / IT outsourcing with proven ability to work in large groups and for large accounts, to lead large teams
• Should have successfully delivered significant growth to accounts led by him/her.
• Experience with government sector is preferred
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory

Additional Locations:

• Singapore - Central Singapore - Singapore

• Singapore - Central Singapore - SINGAPORE

• Singapore

• Singapore - Central Singapore

• Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE

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