Job Description

MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC * Receive and manage admission and transfer request from the following sources:

• Acute & Emergency Department
• Specialist Outpatient Clinics
• Elective Admissions (From Patient Service Centre)
• Same Day Admissions (From Major Operating Theatres, Day Surgery Operating Theatres, Cardio Vascular Centre, Endoscopy Centre and Renal Centre)
• YCH and other healthcare institutions
• Inpatient ward
• Perform bed allocation according to prioritization matrix in adherence to discipline, ward class, infection control policy and patients' care needs.
• Create admission line in systems for direct admission.
• Maintain overview of ward discharges and transfers by:

• Following up on time of discharge
• Following up on pending issues preventing immediate discharge or transfer of patient
• Combing wards for discharge status and communicate timely discharge

information to BMU counter * Assist ward nurses' actualization of admissions, discharges, and transfers in systems during non-office hours and/or when ward PSA is not available

• Work in collaboration with ward nurses in blocking beds for infection control or maintenance and ensure timely release of beds
• Work with ward nurses to resolve bed allocation issues or challenges.
• Monitor and update bed status at regular timings via various modes of communication.
• Coordinate ambulance transport for patient.
• Manage patients at discharge lounge.
• Attend to enquiries courteously and professional Iy.

(B) ADMINISTRATIVE AND MENTORSHIP * Participate in UATs.

• Assist Supervisor in monitoring of bed situation, resolving BMU issues and escalate issues to Supervisor and Executive whenever necessary.
• Conduct mentorship for new staff.
• Assist Supervisor in ensuring PSAs are sent for appropriate training courses according to LNA.

(C) GENERAL * Maintain confidentiality of patient's information.

• Maintain and upkeep the cleanliness and tidiness of the BMU counter.
• Ensure the counter equipment are in good working condition:

• Fax and photocopy machine
• Computers and laptops
• Telecommunication devices including desk phone, cordless phone, duty mobile phone
• Assist in collating data for statistics purposes.
• Demonstrate good interpersonal and communication skills with internal and external stakeholders.
• Work with other service providers and departments in the discharge of their duties.
• Adhere to the hospital's and department's standards in the discharge of their duties.
• Participate in corporate events whenever necessary.
• Undertake other duties as assigned by Supervisor, Executive, Senior Executive or Manager

JOB REQUIREMENTS(A) EDUCATION. TRAINING AND EXPERIENCE

• Minimum GCE 'N' I '0' Level with least 5 years relevant working experience in hospitality or healthcare industry
• GCE 'A' I NITEC with relevant working experience in hospitality or healthcare industry
• Higher NITEC (prior relevant working experience an advantage)
• Pleasant personality with passion for service excellence
• Good communication and interpersonal skills
• Working knowledge of computer
• Willing to work 3 rotating shifts, on weekends and public holiday

National Healthcare Group