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JR22821 Sr. System Engineer – IT EUP MMS
Job Overview
Micron Technology is aiming to implement an advanced Mac environment ecosystem for its most valuable global employees. As an Enterprise Mac Systems Support Engineer you will be part of a new Team formed to provide support for Mac devices.
Enterprise Mac Systems Support Engineer provides day-to-day technical support for installation, configuration, restrictions, deployment of Mac products, and applications that are managed via Enterprise MDM/JAMF products. Demonstrates expertise as a Mac administrator. Demonstrates good knowledge of MacOS and iOS features and capabilities. Responsible for working with peers and IT management on the analysis of issues and root cause analysis while providing management updates. Provides on-call support as necessary for infrastructure and enterprise wide mobility issues. Perform other duties as assigned including special projects, reports, presentations in team meetings, and completion of management reports. Perform other duties as assigned.
This position is responsible for providing elevated level of support for MAC users. Address any service interruption and take steps to re-initiate service or properly escalate for resolution. It may be in a call center/Service Desk or at a local work location. Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Some independent judgment is required, including making basic choices in the selection and application of established methods. Decisions can have minimal or no impact. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.
Key Responsibilities
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