Job Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasnxe2x80x99t changed xe2x80x94 wexe2x80x99re here to stop breaches, and wexe2x80x99ve redefined modern security with the worldxe2x80x99s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. Wexe2x80x99re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Wexe2x80x99re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.What You'll Do:Serve as primary technical contact and augment our customer support teamsOnboard new Elite Enterprise customers to the CrowdStrike platform.Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressedBe the solution expert from the front lines of the SOC to the C-suite.Research complex technical issues in a timely manner and follow up with recommendations and action plans.Drive escalations with executive management and stakeholdersLead cross-functional groups to achieve resolution for any escalated issues.Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issuesCreate knowledge content and systems to capture new learning for reuse throughout the company and user base.Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territoryConduct and lead quarterly onsite briefings with customers and executive staff.Participate in corporate mentorship program.What Youxe2x80x99ll Need:Bachelorxe2x80x99s Degree or 10 years equivalent experienceIndustry recognized security certificationCompleted all required learning tracksExperience working with all supported operating systemsKnowledge of enterprise web technologies, security and cutting-edgeInfrastructuresNetwork infrastructure experienceSecurity Operations Center working knowledge experienceExcellent customer service skills and ability to quickly establish technical credibility with customersExcellent communication skills, written and verbal with the ability to effectively communicate at all levels.Experience working independently to determine methods and procedures on new assignmentsDemonstrable problem-solving skillsCollaborative attitudeAbility to travel up to 25%Commitment to customer successBonus Points:Masterxe2x80x99s Degree in related fieldCISSP or ITIL Certification10+ years of Technical Account ManagementDeep expertise in Windows, Linux and Mac platformsPython Scripting and RestAPI experience#LI-NR1#LI-RemoteBenefits of Working at CrowdStrike:Remote-friendly and flexible work cultureMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certifiedxe2x84xa2 across the globeCrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

CrowdStrike