Job Description

\xe2\x80\x8b\xe2\x80\x8b#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We\xe2\x80\x99re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.What You\'ll Do:Serve as primary technical contact and augment our customer support teamsOnboard new Elite Enterprise customers to the CrowdStrike platform.Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\\Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressedBe the solution expert from the front lines of the SOC to the C-suite.Research complex technical issues in a timely manner and follow up with recommendations and action plans.Drive escalations with executive management and stakeholdersLead cross-functional groups to achieve resolution for any escalated issues.Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issuesCreate knowledge content and systems to capture new learning for reuse throughout the company and user base.Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territoryConduct and lead quarterly onsite briefings with customers and executive staff.Participate in corporate mentorship program.What You\xe2\x80\x99ll Need:Bachelor\xe2\x80\x99s Degree or 10 years equivalent experienceIndustry recognized security certificationCompleted all required learning tracksExperience working with all supported operating systemsKnowledge of enterprise web technologies, security and cutting-edgeInfrastructuresNetwork infrastructure experienceSecurity Operations Center working knowledge experienceExcellent customer service skills and ability to quickly establish technical credibility with customersExcellent communication skills, written and verbal with the ability to effectively communicate at all levels.Experience working independently to determine methods and procedures on new assignmentsDemonstrable problem-solving skillsCollaborative attitudeAbility to travel up to 25%Commitment to customer successBonus Points:Master\xe2\x80\x99s Degree in related fieldCISSP or ITIL Certification10+ years of Technical Account ManagementDeep expertise in Windows, Linux and Mac platformsPython Scripting and RestAPI experience#LI-NR1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programsPaid parental leave, including adoptionA variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact \xe2\x80\x8b, for further assistance.

CrowdStrike