Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



CMS division\'s charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.

CMS - Visa Direct SRE group is looking for a Staff System Reliability Engineer - Incident Management who is passionate about Incident Management and System Reliability for multiple fast-growing Products. This individual will be responsible for the Incident Management functions within the SRE team, issue investigation, monitoring and reporting, Production validations and leading root cause analysis and problem resolution with multiple teams. Determining any impacts due to internal or external incidents and the associated service and function availability.

Specific Responsibilities include:

Work with multiple teams to determine the mitigation and resolution solutions for issues and problems.

Analyze Incidents to identify problems and assist in determining areas for improvement. Execute plans to implement appropriate changes

Provide level 3 application support for mission-critical applications including Investigate issues and problems and provide root cause analysis based on application behavior and log data.

Utilize basic scripting skills to generate log output based on support requests and issues

The ability to perform follow-up items in areas for continuous improvement.

Support CMS and Systems globally including Applications, Infrastructure and Connectivity with dependent systems and services

Support applications hosted in Linux/Docker/Kubernetes environment

Gauge the scope and criticality of the impact of issues to properly categorize and prioritize.

Identify and raise concerns with upcoming changes to management and senior support leads

Identify gaps in existing processes and procedures which may include developing automation through DevOps tools and processes.

Create and update operating procedure and training documentation as needed

Provide supervision and assist teams in day to day activities

Perform identified proactive activities designed to promote a trouble-free production environment.

Work cross organizationally to ensure problems are solved promptly and effectively. This includes escalating to the appropriate senior team members and next level management in a timely manner.

Review processes and procedures for use by the Visa stakeholder teams and third parties involving New Flows applications.

Provide recommendations to management team to increase effectiveness of organization and technology solutions

Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills

Willing to work as a team and take responsibilities where needed

Ability to convey CMS Operations concepts and issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor\'s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 3 - 5 years of experience with JAVA, J2EE applications
• 3 - 5 years of experience managing applications running on different middleware stack (Java TcServer, Jboss, Containers, Docker EE, Kubernetes)
• Ability to work in high pressure scenarios
• Proficient in the coordination and participation of the Incident, Problem and Change management processes.
• Analytical and diagnostic skills, e.g., root cause analysis Understanding Agile Scrum processes and concepts.
• Prior experience with automating support activities that enable efficiency and productivity
• Understanding of SOA principles and Web Services technologies: REST & SOAP
• Working knowledge of Oracle or other relational databases
• Comfortable with working in both Windows and Linux environments
• Experience with scripting languages such as PowerShell, Shell/Bash, JavaScript, Python, Ruby
• Experience with branching strategies within GIT related context.
• Experience with continuous integration and continuous delivery (CI/CD) tools (Jenkins) and automation
• Experience with using Splunk for Monitoring and Issue triage
• Experience with using Prometheus/Grafana
• Ability to adapt to shift work (off hours/weekend work)
• Must have a strong commitment to execution, follow through and timely communication
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa