Job Description

The Staff Operations Engineer role in Singapore is synonymous with modern SRE. You will be part of the team that innovates the full Zendesk Chat product suite and enables a cheerful integration experience with our partners. At Zendesk, our goal is to bring companies and their customers closer together. We build software to improve those relationships, humanize business communication, and help make the world of customer service less annoying for us all. As a Staff Operations Engineer you’ll be leading the team to scale, customize and maintain cloud infrastructure and operate with a DevOps mentality focus. Your Operations team manages the global infrastructure, particularly for chat. You will strive to automate everything possible, reduce toil and you’ll frequently ask yourself “what can I improve next?”.
What you get to do everyday:

• Solve complex problems and provide simple sophisticated solutions
• Contribute to the overall performance of the Zendesk production infrastructure and improvise the best practices in building the vital platform to support it.
• Work closely with various internal functional teams in the process of micro architecting their services.
• Spend hands-on in the latest cloud tech like Kubernetes, Containers, infrastructure as code (terraform), serverless architecture
• Build and improve the tools we use to continue to run Zendesk so it can handle 6 Billion requests per day.
• Participate in engineering sprints along with the Singapore Engineering teams (Agile)
• Collaborate with your Operations/ZNOC/SRE teammates in Copenhagen, Dublin, and San Francisco using virtual meeting and chat tools [ZNOC:Zendesk Network Operations]
• Partner with our tools, engineering, foundation, productivity and QA teams to ease the configuration and deployment of new services
• Assist our Customer Support teams by creating the tools they need to solve problems and give our customers a beautiful experience
• Participate in an on-call rotation along with the rest of the relevant Zendesk on-call teams once you are up to speed
• Work in an agile development environment and believe that pragmatism always triumphs over dogmatism

What you bring to the role: Terraform and K8s are the cornerstones of our operation. Aside from that, we use a wide variety of technologies and everyone has the chance to learn new skills. We don’t expect anyone to be familiar with all of them (if you are please talk to us now!).

• Hands-on experience in managing a public Cloud production Environment - Amazon Web Services, Google Compute Platform
• Handled a high traffic application services with a committed uptime SLA
• Practiced Infrastructure provisioning through configuration and code
• Manage deployments and tune the performance of a highly scalable web service environment, preferably Python, Ruby etc. Language is not as important and competency.
• Functional and operational understanding of MySQL, Redis, Memcached. Bonus: MongoDB, RIAK
• Very substantial, multi year, hands on Linux experience,. Mostly we use Ubuntu
• Monitoring tools: practical experience with Datadog, NewRelic, Prometheus and the like
• You’ll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams.
• Practical programming language experience with Python, Go, Ruby and bash etc.

Within Engineering, we're passionate about pushing the boundaries of technology to build a more resilient and relevant product for our customers. You'll be part of a talented team who are actively involved in the tech community as we often host and present at meetups.
Culture and Perks We have 100s of staff in our Singapore office which is home to our highly successful chat product. You can find us in the same office as Facebook, Grab, Netflix, BigCo1. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. At Zendesk we also have a culture where ideas come from the bottom up - we have yearly company hackathons! Perks include stock options, flexible working, $1500 training allowance, medical cover, mobile phone allowance and 4 months parental leave. These are always subject to change and usually in the positive.
About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 80,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com. Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com. We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States. For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.