Job Description

Job Purpose

As a Station Manager (SM), you shall lead the Assistant Station Managers (ASM) to run the TEL station. You shall inform, assist, guide passengers in need, operate train if required, work as a team to deliver train service.
This position is engaged in safety critical tasks and will be subjected to medical prerequisites to certify fitness to work in such a position and will be provided training to be certified competent.

Responsibilities

• Assist Passengers to help them complete their journey safely and timely.
• Lead the ASMs to provide train service to passengers.
• Monitor & operate the following equipment:

• Automatic Fare Control (AFC)
• Integrated Supervisory Control System (ISCS)
• Station Equipment
• Signalling Equipment
• Operate Trains
• Conduct training/refresher to station staff
• Manages and reports all incidents and emergency situations relating to:

• Staff and passenger (e.g. accident, assault, molest, etc.)
• Trains (e.g. alarms, faults and manning of trains)
• Passenger Service Centre (take over control of Station & Signalling Equipment, responding to alarms/defects),
• Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
• Conduct Inspections & Checks inside station and follow up on issues on Automatic Fare Control (AFC), illegally parked bicycles and belongings.
• Identify, report faults inside station to relevant department.
• Performs administrative duties meticulously and systematically which include:

• Process ASMs\' schedules and HR related issues
• Maintain station files, log books, stores and equipment
• Ensure lost properties are recorded and processed accordingly.
• Submitting reports on incidents
• Managing staff training requirements

Qualifications & Work Experience

• Diploma in Engineering, preferably with a few years of supervisory experience
• Required to work on 2 rotating shifts including weekends and Public Holidays

Skills

• Enjoys communicating with people and is service oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation