Job Description

Job Title:

Store Manager / Assistant Store Manager - Amacha Chinatown

Role Purpose:

The Store Manager holds full responsibility for the performance and growth of the Amacha Chinatown outlet. Beyond managing daily operations, this role is accountable for driving sales, building a high?performing team, delivering exceptional customer experiences, and ensuring operational standards are consistently met or exceeded.

Key Responsibilities

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Store Leadership & Business Ownership

Take full ownership of the outlet's P&L, KPIs, and overall performance. Lead, inspire, and coach the team to achieve sales, service, and efficiency targets. Develop and implement initiatives that drive footfall, upselling, and repeat patronage. Act as the main point of contact between HQ and the outlet, translating brand direction into executable plans.
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Operational Excellence

Ensure seamless daily operations: opening/closing routines, shift deployment, and smooth service flow across peak periods. Enforce adherence to SOPs in preparation, service, hygiene, and safety. Analyze operational metrics (service speed, wastage, upsell performance) and drive corrective actions. Oversee inventory management and ordering processes to ensure cost control and stock availability.
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Sales & KPI Management

Monitor, track, and report on sales performance, labor cost ratio, and waste control. Develop strategies with HQ to meet and exceed monthly revenue and productivity targets. Lead the team in executing marketing campaigns, seasonal launches, and new product rollouts. Implement performance incentives and recognition programs to sustain motivation.
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Customer Experience & Brand Standards

Champion Amacha's hospitality culture, ensuring every guest receives elevated service. Handle escalated feedback personally, turning service recovery moments into loyalty wins. Monitor store ambience, cleanliness, and merchandising to ensure brand standards are consistently met.
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Team Management & Development

Recruit, train, and retain a capable and engaged team. Conduct regular performance reviews, coaching sessions, and skill assessments. Build succession within the team by mentoring Assistant Store Managers and senior staff. Uphold a culture of accountability, teamwork, and pride in the brand.
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Compliance & Administration

Ensure the outlet meets all hygiene, safety, and regulatory standards at all times. Oversee workforce scheduling, ensuring labor costs are within budget while maintaining service readiness. Complete and submit operational reports, financial reconciliations, and audit documents accurately and on time. Liaise with HQ departments (HR, Marketing, Supply Chain) to support broader business initiatives.

Key Requirements

Experience:

Minimum 4-5 years in F&B with at least 2 years in a managerial role.

Skills:

Strong leadership, communication, and operational management capabilities. Commercially minded with proven ability to drive sales and manage costs. + Hands-on, proactive, and able to make sound decisions under pressure.
+ Passionate about customer service and team development.