Job Description

The role of shop-in-charge (SIC) is to be overall responsible for the day-to-day business in the store and ensure that daily, weekly and monthly sales targets are achieved. The SIC is to supervise sales associates to ensure that they perform their given tasks in accordance to ECCO requirement. SIC is to demonstrate sales leadership by playing an active role on the sale floor.

• Ensure the team provide excellent customer service experience; mentoring/coaching of the team in order to increase the overall service level and performance of the store.

• Ensure an adequate integration and optimisation between front and back office

Ensure appropriate manpower coverage, and supervising stock inventory management.

Retail store operation

• Work with Area Supervisor to ensure ECCO standards and operational practise are executed in the store;

• Monitor stock and ensure optimal inventory;

• Participation in inventory feedback to Merchandising team;

• Handle customer feedback, returns and after-sales service;

• Work with Visual Merchandiser on the presentation of merchandise display in the store;

• Ensure the compliance of ECCO store operation and service guidelines from retail operations team

Staff

• Schedule the monthly work schedule of the sales staff required for appropriate coverage;

• Provide mentoring/coaching and motivation to team in order to increase store productivity;

• Ensure the team achieve corporate KPIs and sales target

• Sharing of feedback, information and best-practice sharing with the team

Sales targets & results

• Ensure the store achieve the daily, weekly and monthly sales target;

Preparation of sales reports to the management

Education Minimum “N-Level” or above Experience 3-5 years of retail experience with a minimum of 2 years of experience in supervisory level in retail. Mobility/Travel Mobility within Singapore Language Good spoken and written English

Competency Requirements Description of competency (possible to use competency catalogue) Leadership principles Be able to act according to the ECCO leadership principles and ECCO values Coaching and teambuilding Have good flair for coaching and teambuilding. A motivating can-do attitude must be applied at all times PC skills Proficiency in PC operation; Microsoft office package