Job Description

A propos de Vantage Data Centers
Vantage Data Centers alimente, refroidit, protege et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Presente en Amerique du Nord, en Europe et en Asie-Pacifique, Vantage innove dans la conception des centres de donnees pour offrir des gains spectaculaires en termes de fiabilite, d'efficacite et de durabilite ainsi que des environnements flexibles qui peuvent evoluer aussi vite que le marche l'exige.
Position Description
Vantage is seeking a strategic, resourceful, and customer-obsessed Strategic Client Director to lead Customer Success and Experience initiatives across the Asia Pacific region. This role blends high-touch client relationship management with operational excellence, serving as the primary interface between Vantage and its strategic customers. You will drive satisfaction, loyalty, and long-term success by coordinating across internal departments, managing escalations, and delivering tailored solutions that support customers' digital transformation journeys.
As a trusted advisor, you will proactively identify opportunities for improvement, lead complex projects, and ensure a seamless customer experience from onboarding through live operations. This role requires a strategic mindset, strong communication skills, and the ability to operate independently in a fast-paced, evolving environment.
Client Relationship ManagementServe as the primary point of contact for strategic clients throughout their lifecycle Build and maintain strong relationships with client stakeholders (Operations, Construction, Security, EHS) Act as the voice of the client, sharing feedback and driving internal improvements Lead client escalations and resolve complex issues independently Being an advocate and keeping the client abreast to Vantages value proposition

Strategic Success LeadershipDrive adoption of Vantage solutions and ensure alignment with client business goals Conduct bespoke business reviews, post-mortems, success plans, and service improvement plans Hold SLA compliance reviews (MBRs/QBRs) and report performance via KPIs to clients and executives Support financial and billing processes, including custom reporting and audits

Operational ExcellenceCoordinate cross-functional teams to deliver on client requirements and timelines Ensure compliance with Vantage standards and client lease obligations Develop and document client support processes and procedures Support operational incident reviews and reporting

Project & Solution SupportLead client onboarding and fit-out coordination for data modules Participate in solution design and quoting processes Manage client-facing projects and non-standard requests to resolution Identify trends and areas for improvement, collaborating with internal teams to implement changes

RequirementsBachelor's degree in Business Administration, Computer Science, Sales, or related field 8+ years of experience in Data Center Operations, Project Management, Customer Support, or Sales Experience in high-tech, data center, or rapid growth environments strongly preferred Familiarity with ITIL-based service management programs Experience with contracts management and RFP processes Proficient in Microsoft Excel, Word, PowerPoint, Project, and Visio Strong strategic thinking and problem-solving abilities Skilled in negotiation, multitasking, and time management Highly organized with strong attention to detail Comfortable interacting with all levels of internal and external stakeholders

Nous travaillons dans un environnement sans orgueil et sans arrogance. Nous mettons tout en oeuvre pour nous construire et nous soutenir l'un l'autre, en appreciant les forces de chacun et en respectant les faiblesses d'autrui. Travailler ensemble est un plaisir, et nous cherchons toujours le moyen de rendre le travail encore plus agreable. Notre dur labeur et notre efficacite sont recompenses par une remuneration globale superieure a ce qu'offre le marche. Nous proposons un regime de soins medicaux et d'assistance, un regime de retraite et des conges payes au-dela des attentes du marche.

Les avantages qu'il y a a faire partie de l'equipe de Vantage s'expriment clairement tout au long de l'annee par l'entremise d'un eventail d'avantages sociaux, de marques de reconnaissance, de formations et de developpement, sans oublier que vous saurez combien votre contribution rehausse la valeur de l'entreprise et de notre communaute.

Vous ne remplissez pas toutes les exigences ? Veuillez tout de meme poser votre candidature si vous pensez etre la bonne personne pour le poste. Nous sommes toujours prets a discuter avec des gens qui adherent a notre mission et a nos valeurs.

Vantage Data Centers est un employeur offrant l'egalite des chances.
Vantage Data Centers n'accepte pas les candidatures non sollicitees provenant d'agences de recrutement. Aucun frais ne sera paye si un candidat propose sans accord prealable est embauche ; ces candidatures seront considerees comme la propriete exclusive de Vantage Data Centers.