Job Description

COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.
DESIGNATION : Strategic Operations Internship 2023 (Residential Care Division)

RESPONSIBILITIES
The incumbent will support division-wide projects and initiatives relating to operational alignment/efficiency/technology adoption. The work will focus on helping the team ideate and drive multi-functional projects across strategy and operations for our nursing homes. We are looking for talents who are passionate in contributing to the community care sector and enjoy working in a fast-moving, energetic, and results-oriented environment. The candidate will need exceptional initiative, strong organizational and analytical skills, and the ability to multi-task and work creatively.

• Work closely with internal and external stakeholders to understand various key work processes, gain better insight into a business problem and formulate data-driven approaches to resolving them, analyze and draw conclusions for presentation to management
• Support any operational resilience or business continuity and risk management activities
• Support any quality improvement and process optimization initiatives
• Assist to create and maintain comprehensive project documentation
• Support project planning, stakeholder management and drafting reports to management
• Drive implementation of multiple projects concurrently across the division.
• Perform other related duties as assigned

• Real-life experience of change management and execution in a healthcare environment
• Hone analytical, organizational, communication and writing skills
• Advance knowledge base in business process analysis, project management and healthcare digital strategy

• Developing a Digitization Roadmap for the Nursing Department
• Conceptualizing and piloting performance management platform for nursing home operations
• Piloting a Digital Residence for our Seniors

• Diploma/Undergraduate degree, majoring in health-related majors, business administration, or process engineering
• Interest and passion to contribute to the healthcare (community care) sector at large
• Proficient in Google Suite or MS Office
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Ability to handle multiple concurrent activities and projects.
• Able to persuade, negotiate and influence key stakeholders.
• Able to work independently with minimal supervision and under pressure
• Excellent written and verbal communication skills
• Strong strategic and critical thinking