Job Description

Accountabilities:
1. Regulatory Compliance and Reporting: Support the implementation of regulatory standards and controls within SRSS processes; compile reports/documents necessary to support all regulatory reporting/audits.
2. Centralised Services: Plan and execute activities necessary for the team to provide centralised services. These include Student's Pass (STP) processing, SimplyGo PEI-Student concession card for eligible students, verification of qualification and processing of Personal Data Protection-related queries. Team Leads will also assign these activities to team members.
3. Audits: Prepare and ensure readiness of documentations to support all internal and external audits on SRSS department.
4. Student Records Management: Maintain student-related records, including document keeping, in accordance to established SRSS processes.
5. SRSS Policies and Procedures: Provide and compile inputs to the review of SRSS policies and procedures to meet operational/annual review requirements.
6. Continuous Improvement and Innovation: Recommend and implement improvements to SRSS processes to address new business requirements/user experience and in achieving operational efficiency.
7. Budgeting: Monitor and manage the annual budget of SRSS department for budget items assigned by Supervisor and/or Managerial Leader.
8. Working Assignment and Mentorship: Plan and ensure appropriate coverage of work duties at the team level. Guide and supervise team members in the operational aspect of assigned work to achieve articulated services.
9. OIC: To take on the OIC role for area(s) assigned by Managerial Leader.
We regret that only shortlisted candidates will be notified.