Job Description

Join a rapidly growing organisation that has over 300 ful time and flexi scheme employees, and
operates from 12 centres and other locations in Singapore!

The Dyslexia Association of Singapore Limited (DAS) provides a continuum of services for children
with dyslexia, their parents, mainstream teachers and other professionals in the field of dyslexia in
Singapore.
JOB DESCRIPTION
Position
Student Service Associate
Division/Branch
DAS Learning Centres
DAS Student Service Associates play a critical function as they are the main interface with our
parents.

• Is responsible for the reception of their Learning Centre.
• Answers al incoming telephone cal s and enquiries and refers to the Centre Manager where

necessary. Also handles al correspondence.

• Assists the Centre Manager in al matters at the Centre, including preparation of time-tables,

monthly reports to Senior Management, etc.

• Maintains the Centre\'s common areas, eg. lobby, work area, printing room, storeroom and

pantry in a neat, clean and orderly manner.

• Supervises the work of the Centre\'s cleaning staff.
• Col ects Assessment Fees and Term Fees and issues receipts.
• Receives applications for assessment or term fees subsidy and forward to the Bursary Officer

for processing.

• Ensures the security of the Learning Centre under the guidance of the Centre Manager.
• Submits term fees col ection report to the Centre Manager.
• Prepares the Centre\'s Enrolment Audit submission.

COMPETENCIES

Personal Competencies (Core) :
Technical Competencies (Skills) :

• Interpersonal skil s

Microsoft Office

• Communication skil s

• Accountability

• Ability to work wel in a team

REQUIREMENTS

Education:
Experience:
Other Skills & Knowledge:

• Minimum \'A\' levels
• Candidates with direct
• Ability to work flexible
• Diploma holders may

relevant experience are
hours (including
apply
welcomed to apply
weekday nights and

weekends)

• Ability to multi-task and

adapt to changing work
environment

• Familiar with Microsoft

Page 1 of 2

Office applications and
database software

• Proficiency in Mandarin

an advantage as we
have clients who speak
Mandarin only

WORKING HOURS
DAS staff have to work when our clients are available. Certain DAS centres are opened from
Mondays to Sundays and also late into the evenings (up to 9 pm). Al staff work 44 hours a week and
are expected to be flexible in their working days and this includes Saturdays and Sundays.

WORKING FROM DIFFERENT LOCATIONS
The Student Service Associate must expect to work from any of our 12 learning centres including
Bedok, Bishan, Chinatown Point, Chua Chu Kang, Henderson, Jurong Point, Parkway Parade, Rex,
Sengkang, Serangoon, Tampines, Woodlands and Yishun. Staff must expect to be posted or
transferred to any of the above centres based on the needs of the organisation.

SALARY AND BENEFITS
Starting salary wil be within the range of $2580 - $3200 (depending on experience).

For staff who work on weeknights (7-9pm) and on Sundays, an al owance wil be paid per hour.

After probation, the successful candidate wil also receive annual leave of 14 days, dental and other
benefits. Staff wil be entitled to medical benefits while on probation. The DAS also awards training
incentives to deserving staff.

LEARNING AND SUPPORT
At the learning centres, on the job training and guidance wil be provided. The Student Service
Associate wil be supervised in their work by the Centre Manager.

There are opportunities to be involved in association-wide roles such as volunteer management and
service excel ence.

APPLICATION DETAILS
Al interested applicants are to submit the fol owing as part of their application
1. DAS Employment Application Form, duly completed (form can be downloaded from the

Dyslexia Association of Singapore