Job Description

MAGES Institute is an educational institute. For over 14 years, weve been facilitating the next generation of game designers, concept artists, AR/VR developers, full-stack engineers, and digital creators.

We are looking for a Student Services Administrator to be the first point of contact for our school. This role involves interacting with students, clients, and walk-in guests, while providing comprehensive administrative support across departments.
Key Responsibilities:
Assist walk-in customers, students, and clients in a professional and friendly manner.
Handle incoming phone calls and direct them to the appropriate departments.
Respond promptly to customer queries and provide accurate information.
Manage front desk operations including mail handling, filing, data entry, and maintaining a clean, welcoming reception area.
Coordinate with Student Wellbeing Centre to support counselling referrals or consultations.
Provide support for international students regarding Student Pass collection.
Assist in sending email confirmations and updating clients on learner attendance and assessment results.
Maintain accurate and up-to-date records, including filing, scanning, and archiving of learner documents.
Manage assessment bookings at least 3 weeks in advance and ensure acknowledgment forms (COA) are signed.
Upload in-house results manually to TPG (Training Partners Gateway).
Support logistics for in-house events, including room setup, seating arrangements, and basic equipment preparation.
Prepare classrooms for lessons or assessments by ensuring materials, and devices (e.g., laptops, TV projectors) are ready and functioning.
Coordinate basic technical setup for training sessions.
Work closely with the Business Development Manager to handle corporate registrations.
Prepare basic reports and documentation related to customer service and learner administration.
Provide cross-department administrative and clerical support.
Carry out other ad hoc duties as assigned.
Application Instructions
Please apply for this position by submitting your CV to .
Kindly note that only shortlisted candidates will be notified.