Job Description

This job description is comprehensive and clearly outlines the responsibilities of a Clinic Manager. To adapt it for a

Supervisor-level

role, the key is to shift the focus from

strategic, high-level oversight and sole accountability

for the entire clinic's performance to

direct team guidance, task execution, and supporting the Manager.

The Supervisor will primarily be responsible for the

day-to-day enforcement

of policies and the

direct supervision

of staff within their scope, reporting directly to the Clinic Manager.


Here is the revised job description for a

Japanese Speaking Clinic Supervisor (Operations & Interpretation)

:

Japanese Speaking Sub-Manager (Operations & Interpretation)

=================================================================

We are seeking a highly motivated and detail-oriented

Japanese Speaking Sub Manager

to assist the Clinic Manager in the daily operations, directly supervise front-line staff, and serve as a Medical Interpreter. This role requires a blend of operational support, direct team leadership, basic human resource functions, and fluency in both Japanese and English.


The Supervisor reports to the Clinic Manager and plays a crucial role in ensuring adherence to established clinic standards and delivering exceptional service to our Japanese-speaking clientele.

I. Clinic Operations & Administration Support

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This role involves supporting the Clinic Manager in the day-to-day running of the clinic, focusing on the execution and enforcement of established policies to ensure efficiency and high patient satisfaction.

Operational Support

Implement and uphold

established policies, procedures, and systems to ensure a smooth

patient flow

and enhance

customer satisfaction

. Maintain a good working knowledge of

clinic services, procedures, billing processes, and various insurance coverages

(cash-paying and panel clients) to assist staff with seamless transactions. Serve as a

key user

for the Clinic's

electronic medical record (EMR) and medicine systems

, assisting staff with basic troubleshooting and training.

Monitor and ensure staff adherence

to established standards and work processes.

Track and report

on the inventory of

adequate supplies, stationery, and well-maintained, functioning equipment

. Conduct regular checks to maintain facility cleanliness and overall ambience. Assist the Clinic Manager with documentation and submission of

RINGHISO procedures

for purchasing. Draft and maintain updates for the

monthly duty rosters

for review by the Clinic Manager. Ensure the

Policy and Procedure Manual

is readily accessible and followed by the team.

Quality & Compliance Support

Directly observe and coach

team members on adhering to

OMOTENASHI principles

for superior customer service. Serve as the

initial point of contact

for minor

complaints

from team members, visitors, and patients, escalating complex issues to the Clinic Manager.

Monitor and execute

timely and appropriate responses to routine

patient inquiries

via email and LINE, guided by the Manager. Exercise

effective problem identification and conflict resolution

at the operational level, informing the Manager of all significant incidents. Collect and compile operational data, variances, incidents, and issues for the Manager's regular review. Provide regular operational status updates and feedback to the Manager using the

HORENSO

communication structure. Ensure the team upholds

patient rights and confidentiality

. Immediately report any potential

medical-legal issues

to the Clinic Manager.

II. Medical Interpreter

---------------------------

The Supervisor will perform the duties of a Medical Interpreter to facilitate clear communication between Japanese and English speakers.


Serve as a

Medical Interpreter

for patients, physicians, and clinic team members. Accurately and clearly convey complex medical information between speakers of

Japanese and English languages

, ensuring a high degree of fidelity and cultural sensitivity. Maintain patient confidentiality during all interpretation activities. Provide language support for clinic documentation and forms as needed.

III. Team Guidance & Supervision

-------------------------------------

This position requires a hands-on leader who can execute the Manager's directives and provide direct support and guidance to the front-line team.

Communication & Direction

Translate and communicate

organizational

goals, targets, and objectives

to the front-line team as directed by the Manager.

Clearly define daily and weekly expectations

for the team. Provide

immediate, constructive feedback

to team members on service delivery and task execution.

Coaching & Development

Lead operational segments

of regular

team meetings

(e.g., daily huddles).

Mentor and provide on-the-job coaching

for team members on work processes.

Maintain personal effectiveness

under pressure and act as a calming, motivating influence.

IV. Team Performance Support

--------------------------------

The Supervisor assists the Manager in maintaining high performance standards through direct oversight, training support, and basic performance monitoring.

Competency & Quality Assurance

Conduct routine quality checks

to ensure team member execution aligns with their job scope to deliver

safe, efficient, and quality standards of care

.

Staffing & Onboarding

Support the Clinic Manager

during the interview process as requested.

Execute the operational orientation and on-the-job training

for new team members, focusing on their specific job competencies and adherence to the Employee Handbook.

Monitoring & Evaluation

Monitor and report

on

team members' attendance and adherence to duty schedules

. Contribute relevant performance notes and daily observations for the Manager's use in formal evaluations.

Performance Improvement & Discipline

Execute performance improvement plans

as directed by the Manager.

Provide initial coaching and verbal warnings

for minor performance issues, documenting and reporting to the Manager. Assist the Manager in tracking goals, action plans, and follow-up for team member performance improvement.

Education & Experience Requirements

----------------------------------------

Education Requirements

Primary:

A

Bachelor's Degree

is the standard minimum requirement. Degrees in

Healthcare Administration, Business Administration, Nursing, Public Health, or a related field

are strongly preferred.

Language:

Native or near-native fluency in

Japanese (verbal and written)

and professional working proficiency in

English (verbal and written)

is mandatory.

Experience:

A minimum of

3-5 years of experience

in a clinical or similar healthcare setting, with at least

1-2 years in a leadership or senior/lead role

(e.g., Senior Clinic Assistant, Team Lead).

Advantageous Skills

Proficiency with various

Electronic Medical Record (EMR) systems

. Prior formal training or certification in

Medical Interpretation

.
Working Hours:


8.30am~10.30pm (maximum 8 hours within clinic operating hours)





Off-Days: 8 off-days per month