Job Description

We are looking for Supervisors who are looking to kick start their retail career, those who share our desire to make a difference. As a Supervisor, you have the opportunity to learn retail in an environment where you can fuse your personal passion for sport and style with your career.RESPONSIBILITIESPurpose/ Mission:Lead a team of retail associates by example and achieve store sales target by: * Diligently executing store operations with a special focus on selected functional areas.

• Providing Support and feedback to retail professionals.
• Passionately inspiring consumer loyalty to the brand through direct/indirect active selling

AccountabilitiesSales & business acumen * Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.

• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Manage and supervise the staff in the stores to achieve sales target.
• Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
• Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

Group competencies:

• Customer Focus
• Sales Orientation
• Products & Sports / Fashion Expertise
• Business Acumen
• Driving Sales Performance
• Pro-activeness and Teamwork

Functional competencies:

• Understanding of Retail KPIs
• Collaboration & Communication
• Executional rigor
• Knowledge of digital platforms
• Planning and time management
• Relationship management
• Problem Solving
• Learning agility
• Out of box thinking
• Product knowledge

Customer Service

• Be a role model for customer service and meeting or exceeding customersxe2x80x99 expectations.
• Share your customer service experience and train selected team members to fine-tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.

Brand and Products

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).

Operations and processes

• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the storexe2x80x99s entire product offer is represented on the sales floor.
• Conduct stock check and manage fitting room or stock room.
• Complete cash register transactions quickly and accurately.
• To keep the store environment clean, neat and tidy.
• To replenish merchandise, conduct stock check and manage fitting room or stock room.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.

Teamwork and Leadership

• Collaborate productively and respectfully with team members.
• Make yourself available to support other team members when needed.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

REQUIREMENTSProfessional background/ Experience:

• Functional: Minimum 3 yearsxe2x80x99 experience as a supervisor or store-incharge
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Exposure: Sports, Fashion
• Education: Diploma in Retail Management

IT:

• Outlook: Advanced
• Word: Advanced
• Excel: Advanced
• Powerpoint: Advanced

Language Skills:

• English: Advanced
• Local Language: Fluent

Adidas