Assist Executive, Recreational Nodes Unit in providing high standard of guest service, upkeeping and coordinate day to day operations for the Recreational Nodes namely Animal Encounters, Fort Siloso, Skywalk, Sentosa Nature Discovery (SND) and Nature Trails as well as assisting to harmonize the education, conservation, tour guiding and outreach programs within the recreational nodes.
PRIMARY RESPONSIBILITIES:
Conduct inspections to ensure that Fort Siloso are in satisfactory condition in accordance to preservation guidelines and operation of recreational nodes are efficiently-run according to work plan and standards
Coordinate and facilitate sprucing up of Fort Siloso according to the National Monument guidelines that are sensitive to the historic context in consultation with internal and external stakeholders
Manage and oversee the coordination of daily operations
Prepare roster of hourly rated staff to ensure sufficient manpower daily
Plan and conduct guided tour for RNU
Follow up on problems reported and decide on timely and appropriate solutions and preventive measures
Gather feedbacks from teams and initiate improvements in operations, procedures and service standards
Liaise with other departments on events/activities to be held at the recreational nodes. Provide support to ad hoc events and outreach programmes organized by Environmental Management
Assist in content management for the programmes to be held within or outside Recreational Nodes
Handle administrative duties e.g submission of visitorship, reports, e-maintenance checklist, work requisition, hourly rated staff payroll, etc
Coordinate and maintain record for all corrective and preventive maintenance within the recreational nodes
Facilitate information flow and feedbacks between Executive and team
Manage communication mediums between guests and recreational nodes
Managing cross deployment of staff within the all the recreational nodes
Complete any other duties assigned from time to time
SECONDARY RESPONSIBILITIES:
Provide support to ad hoc events and outreach programs organized by Sentosa Development Corporation
Coordinate and provide support for harmonizing and driving show excellence and experiential requirements for future new recreational nodes
Identify hazards and liaise with respective parties to rectify it for safety of our guest and ourselves
Conduct regular inspections and audits to ensure that smooth operation of recreational nodes in accordance to guest service and operational standards as defined by Sentosa Development Corporation
REQUIREMENTS:
Diploma in any field of study, preferably in Tourism Field of Study with at least 2-3 years experience in service/hospitality industry, attractions management etc.
Good knowledge of MS Office applications predominantly, Word, Excel, Powerpoint and Design software etc.
Advantageous to have relevant working experience in public interfacing
Possesses experience in leading a small team. A team player who is able to communicate well with relevant stakeholders
Preferably possesses Class 2B or Class 3 Driver\xe2\x80\x99s License
Possesses good analytical and conflict resolution skills in guest engagement
Possesses knowledge in Operation of Attraction/Nodes Management
Multi-tasking capabilities and willingness to go the extra miles
Experience in guest service and hospitality
Some experience in content development, facilitate and conduct guided tours/programmes or delivery of guided tours will be an added advantage
Experience in cultural heritage management will be an added advantage
We regret only shortlisted candidates will be notified Shift system
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