Job Description

The job responsibilities include the following:

• Supervise the team members on shift. Ensure they are well groomed, properly attired and personal hygiene level to ensure strict adherence to Hotel\'s standards of quality service
• Build close working relationship and effective communications with catering personnel, food caterer and other departments
• Ensure that F&B control procedures are adhere to and that all food and beverage are issues with proper chits of charging
• Attend to guest complaints, problems or situation and take prompt, corrective action, ensuring the highest degree of guest satisfaction
• Requisite in advance for casual labour to ensure consistency of service
• Assist in checking all function rooms daily to ensure consistency of service and ensure that lights, air-con, carpets and fixtures are in good and proper working conditions
• Respond properly in any hotel emergency or safety situation
• changes in efficient and obliging manner so as to satisfy the organisers or guests but not to the hotel\'s disadvantages
• Requisite in advance for casual labour to ensure consisting of service
• To assist the Banquet Manager in ensuring the efficient and economic operation of the Department in support of all other operating Departments, supplying services as required to the entire operations.
• Establishes a rapport with guests maintaining good customer relationships.
• Frequently verifies that guests at banquets and events are receiving the best possible service.
• Directly oversee the actual set-up and services of contracted functions by giving specific menu information to servers, by coordinating the timings of event with food caterer to ensure success of each function
• Ensure all necessary equipment, utensils and tables, are ready for use in advance for each function

• Diploma in Hospitality or F&B Service
• At least 3 years of working experience in relevant field
• Positive attitude and team player
• Good customer service and interpersonal skills