Job Description

:

Job Responsibilities:

• Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)

• Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) - (multiple sites)

• Develop an operational team strategy to achieve Service Standards & SLA KPI\xe2\x80\x99s.

• Professionally monitor and train team\xe2\x80\x99s performance, provide on the job coaching and evaluate performance, compare results to objectives.

• Recommend or initiate hiring, promotions, transfers or disciplinary actions.

• Conduct regular safety and task specific training both theoretically and practical.

• Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.

• Establish, maintain, and promote exceptional customer service.

• Properly maintain and inspect tools & equipment.

• Schedule Maintenance Services as necessary to maintain the facility\xe2\x80\x99s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).

• Always ensure an appropriate number of personnel on site.

• Oversees daily management of staff and manage the flow of Data Centre day-to-day operations

• Perform all services as efficiently as possible while limiting negative impact to the environment.

• Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.

• Correctly maintain and generate required reports, including trends surrounding the services.

• Correctly interpret and enforce company policies and safety procedures to ensure compliance.

• Manage team capacity & utilization for assigned tasks during normal operations SLA & standards

• Requires traveling to multiple sites if required.

• Minimum Required Experience: 3+ years of experience in a similar role. Preferred Tertiary educational level.

• Strong communication skills (verbal and written) in English for handling English speaking people and local country language.

• Focused on safety.

• Must have Team Management experience.

• Intermediate to Advanced computer skills (Word, Excel Powerpoint).

• Able to identify basic network components and understanding of computer terminologies.

• Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided).

• Data analysis skills.

• Attention to detail.

• Work independently and as part of a team. Ensure tasks are completed correctly and quickly.

• Must be comfortable working in a physically demanding environment.

• Ability to lift/move (~25 kg / 50 lbs.) equipment as required.

• Knowledge of machines, equipment and maintenance.

• Experience in handling multiple projects and tight timelines.

• Vendor interaction and relations experience.

• Knowledge of principles and practices of effective customer service.

• Provides direction, instructions and guidance to team members to ensure achievement of Service

Flintex Consulting