Job Description

About Us
CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

You will:
Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
Promote teamwork and quality service within the team and coordination with the other departments
Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
Assist residents with check-in and check-out procedures
Ensure all residents are attended to at the Front Desk
Attend to and anticipate all residents' queries and needs
Issue apartment access key cards
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Manage residents' accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with the onboarding process for new employees
Respond to walk-ins, emails, calls and assist with queries and requests
Handle and record resident feedback and complaints, and refer them to managers
Perform related tasks as assigned
Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.

Skills Required