Job Description

& Requirements

1. Responsible directly to the department manager and perform tasks assigned by superiors. 2. Maintain quality, environment and service standards in the region. Quality includes: people, items, equipment and facilities, and working methods. 3. Understand the work situation, work attitude, service quality and relationship with guests in the area, check for unsafe factors, and handle them in a timely manner to avoid losses. 4. Supervise on-site, implement the reward and punishment system, improve work efficiency, and assist in handling emergencies. 5. Follow operating procedures, report unusual situations, seek instructions from superiors, and handle various emergencies in the department promptly and properly. 6. Follow up on the usage of items in the area, pay attention to saving and avoid losses. Control costs and reduce expenses. 7. Responsible for providing evaluation reports and assessing the work of subordinates. 8. Reasonably arrange and adjust shifts and staff allocation to avoid waste and irrational use of human resources. 9. Report work, propose rectification plans and opinions, implement department work instructions, convey the corporate spirit to the downwards, accumulate customer information and keep records. Collect customer opinions, complete business targets assigned by superiors, and do a good job in promotions. 10. Fill in the shift diary, explain the precautions, implement the cleaning plan, and improve the hygiene quality level.