Job Description

Main Areas of Responsibility:


. Ensure the day to day running of spa, including spa treatments & the spa reception team.


. Liaise with higher management on a weekly basis on the running of the spa department.


. Manage the spa team schedule, ensuring correct staffing levels are met.


. Attend weekly sales meetings, ensuring the spa is meeting sales and budget requirements.


. Stock ordering to ensure the spa is running at the correct levels of product to carry out the treatments we


provide.


. Stock Take- a monthly count on the stock we are holding in the spa.


. Help to create an outstanding experience for the customer, so that customers are greeted professional,


friendly, and timely manner.


. Ensure treatment standards are being met for each client.


. Inform staff of job responsibilities, performance expectations, client service standards, and guidelines.


. Assess employee performance and suggest ways to improve work.


. Check spa equipment to ensure proper functioning.


. Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.


. Respond to customer inquiries or complaints.


. Direct facility maintenance or repair with our maintenance team